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Overcharged by a Repair Shop
Consumer Affairs Officer (speaking English) and Client (speaking Mandarin) talk through “Overcharged by a Repair Shop”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Good morning, thanks for coming in. I have your file about the repair shop overcharge in front of me—could you explain exactly what happened, step by step?
早上好，是这样的，我上个月把车送去修理厂修理，他们一开始给我的报价是200澳元，但是我去取车的时候，他们却收了我350澳元，比报价多收了150澳元。
Did the repair shop give you that $200 quote in writing, such as a text message, email, or printed document before starting the work?
有的，他们当时是通过短信把报价发给我的，我手机里还留着截图。可是取车的时候，发票上写的是350澳元，也没有解释清楚为什么多收了钱。
If they gave you a written quote, they generally can't charge more than that unless you clearly agreed to extra work being done.
没有，我完全没有同意做任何额外的项目，他们也没有提前打电话跟我确认要加钱的事情，所以我觉得这样收费很不合理。
You're entitled to lodge a complaint with NSW Fair Trading, and I can help you prepare all the necessary paperwork today if you'd like.
好的，谢谢你。那请问这样的投诉大概需要多长时间才能处理完呢？
The timeframe varies depending on the case, but once I lodge your complaint, Fair Trading will review it and contact you directly.
明白了，那我需要准备哪些具体的文件才能提交投诉呢？
Please bring the text message quote, the final invoice, and any receipts showing exactly what you actually paid for the repair.
好的，我今天下午就把这些文件整理好，明天一早发给你，非常感谢你的帮助。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair trading直接说英文 Fair Trading，因为这是机构专有名词，各州有各自的Fair Trading部门。
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages