Practice dialogues › Pashto › Consumer Affairs
Faulty Mobile Phone Refund Dispute
Consumer Affairs Advisor (speaking English) and Client (speaking Pashto) talk through “Faulty Mobile Phone Refund Dispute”. You interpret both ways — English into Pashto, and Pashto into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Tell me exactly what went wrong with the phone you bought, when it started, and which store you purchased it from.
ما دا ګالکسي موبایل د درې اونیو مخکې د جي بي های فای پلورنځي څخه واخیستی و، خو له لومړي اونۍ راهیسې یې سکرین ودریږي او بیټري یې ډیر ژر خالي کیږي.
Did you contact the store already, and what exactly did the staff say when you asked for a refund?
زه دوه ځله بیرته هغه دوکان ته لاړم، خو کارکوونکو زما پیسې بیرته راکول ونه منل، یوازې یې د ترمیم وړاندیز وکړ او ویې ویل چې ګارنټي یوازې ترمیم پوښي.
Under Australian Consumer Law, if the fault is major, you're entitled to a full refund or replacement, not merely a repair from the retailer.
د دوکان مدیر وايي چې دا یوه کوچنۍ ستونزه ده، نه یې مني چې لویه ده، او له ما نه هم اسناد غواړي چې ثابته کړم.
If the store still refuses, you can lodge an application with NCAT, though hearing dates aren't guaranteed at any particular fixed time you can predict.
که زه دغه شکایت NCAT ته وسپارم، دا به راته څومره لګښت ولري، او کوم اسناد به ورسره اړین وي؟
There's a filing fee involved, but you may request a waiver if you're currently receiving a low income or facing financial hardship.
نو لومړی به څه باید وکړم چې دغه پروسه پیل کړم؟
First, complete the online claim form on the NCAT website, attach your receipt and photos of the fault, then submit it along with your fee or waiver request.
ډیره مننه، اوس به فورمه ډکه کړم، رسید او انځورونه ورسره ونښلوم، او د فیس یا معافۍ غوښتنه به هم وسپارم.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer law'Australian Consumer Law' په توګه یې وساتئ یا یې د 'د آسټرالیا د پیرودونکو د حقونو قانون' په توګه ووایاست.
- financial hardshipووایاست "مالي ستونزه" یا "مالي کړاو".
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Pashto dialogues · All languages