Querying Two Similar Bank Charges
Bank service officer (speaking English) and Account holder (speaking Persian) talk through “Querying Two Similar Bank Charges”. You interpret both ways — English into Persian, and Persian into English — one segment at a time, exactly as in the CCL test.
English → فارسی
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL Persian practice test on naaticcl.com: 349 dialogues and 174 two-dialogue mock tests; transcripts and model answers free to read, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All Persian practice · 174 Persian mock tests · به فارسی بخوانید · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Please show me the entries you're concerned about, Ms Farzan. We can compare the transaction details with your statement and check what each entry represents.
Model answer and marking points
خانم فرزان، لطفاً مواردی رو که نگرانشون هستین به من نشون بدین. می‌تونیم جزئیات تراکنش‌ها رو با صورت‌حسابتون مقایسه کنیم و ببینیم هر مورد مربوط به چیه.
What an examiner checks here:
- Customer addressed as Ms Farzan
- Request to show the entries causing concern
- Compare transaction details with the statement
- Check what each entry represents
Easy to miss: The staff member offers to check the entries without confirming that either is an error.
بفرمایید، این صورت‌حسابمه. برای هشتم اکتبر دو تا برداشت دوازده دلاری ثبت شده. من بازنشسته‌ام و حساب خرج‌هام رو نگه می‌دارم؛ برای همین این دو تا مورد توجهم رو جلب کرد.
Model answer and marking points
Here you are, this is my statement. There are two twelve-dollar debits recorded for 8 October. I'm retired and I keep track of my spending, so these two entries caught my attention.
What an examiner checks here:
- Provides her statement
- Two debits recorded
- Each debit is twelve dollars
- Debits dated 8 October
- Customer is retired
- Tracks her spending, so the entries caught her attention
Easy to miss: There are two debits of twelve dollars each, not two debits totalling twelve dollars.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →Your statement covers 1 to 15 October, and both twelve dollar entries appear on 8 October. Do you remember making two purchases that day?
Model answer and marking points
صورت‌حسابتون از اول تا پانزدهم اکتبر رو پوشش می‌ده و هر دو مورد دوازده‌دلاری در هشتم اکتبر ثبت شده‌ان. یادتونه اون روز دو بار خرید کرده باشین؟
What an examiner checks here:
- Statement covers 1–15 October
- Both entries are twelve dollars each
- Both entries appear on 8 October
- question: Does she remember making two purchases that day?
Easy to miss: Keep the statement period separate from the date of the two entries.
نه، اون روز فقط یه بار از نونوایی توی راید خرید کردم. رسیدش رو هم نگه داشتم. می‌خوام بدونم چرا پولش دو بار از حسابم کم شده.
Model answer and marking points
No, I only made one purchase that day, at a bakery in Ryde. I've kept the receipt too. I want to know why the money was taken out of my account twice.
What an examiner checks here:
- Denies making two purchases that day
- Only one purchase, at a bakery in Ryde
- Kept the receipt
- Wants to know why the money was deducted twice
Easy to miss: She says she made only one purchase, not that she made no purchases.
The descriptions look similar, but that alone doesn't confirm a duplicate. May I compare the receipt with the merchant details recorded against both entries?
Model answer and marking points
شرح این دو تراکنش شبیه هم به نظر می‌رسه، ولی فقط از روی این شباهت نمی‌شه تأیید کرد که یک تراکنش دو بار ثبت شده. اجازه می‌دین رسید رو با مشخصات فروشنده‌ای که برای هر دو مورد ثبت شده مقایسه کنم؟
What an examiner checks here:
- Transaction descriptions look similar
- Similarity alone does not confirm a duplicate
- question: May the staff member compare the receipt with merchant details?
- Merchant details recorded against both entries
Easy to miss: Similar descriptions do not establish that a transaction was duplicated.
حتماً، این هم رسید. مبلغش دوازده دلاره. من با کارت خودم پرداخت کردم و خرید دیگه‌ای هم اون روز نداشتم. می‌شه بررسی کنین ببینین چه اتفاقی افتاده؟
Model answer and marking points
Of course, here's the receipt. The amount is twelve dollars. I paid with my own card and I didn't make any other purchases that day. Could you look into it and see what happened?
What an examiner checks here:
- Agrees to the comparison and provides the receipt
- Receipt amount is twelve dollars
- Paid with her own card
- No other purchases that day
- question: Can the staff member investigate what happened?
Easy to miss: Preserve both that she used her own card and that she made no other purchases that day.
Both entries show the same merchant. I'll refer your query for a transaction review, but I can't promise a refund before the bank investigates.
Model answer and marking points
برای هر دو مورد، همون فروشنده ثبت شده. درخواستتون رو برای بررسی تراکنش ارجاع می‌دم، ولی تا بانک بررسی نکنه نمی‌تونم قول بدم پولتون برگردونده بشه.
What an examiner checks here:
- Both entries show the same merchant
- Will refer the query for a transaction review
- Cannot promise a refund before the bank investigates
Easy to miss: A refund is not promised, but it is not ruled out either.
متوجه‌ام، فعلاً فقط می‌خوام علتش روشن بشه. من تلفن هوشمند ندارم و با کارهای اینترنتی راحت نیستم. می‌شه نتیجهٔ بررسی رو با نامه بهم خبر بدین؟
Model answer and marking points
I understand. For now, I just want to find out why it happened. I don't have a smartphone and I'm not comfortable doing things online. Could you let me know the outcome of the review by letter?
What an examiner checks here:
- Understands the explanation
- For now, only wants the cause clarified
- Does not have a smartphone
- Not comfortable doing things online
- question: Can the review outcome be sent by letter?
Easy to miss: Not having a smartphone and being uncomfortable online are two separate facts.
We can record your preference for a letter. Please confirm your postal address, and keep the receipt and statement while we look into your query.
Model answer and marking points
می‌تونیم ثبت کنیم که ترجیح می‌دین با نامه بهتون اطلاع داده بشه. لطفاً آدرس پستی‌تون رو تأیید کنین و تا وقتی درخواستتون رو بررسی می‌کنیم، رسید و صورت‌حساب رو نگه دارین.
What an examiner checks here:
- Can record her preference for a letter
- Request to confirm her postal address
- Keep both the receipt and the statement
- Keep the documents while the query is investigated
Easy to miss: The staff member agrees to record a preference for a letter.
بله، نشونی خونه‌ام در راید که روی صورت‌حساب نوشته شده درسته. رسید و صورت‌حساب رو هم پیش خودم نگه می‌دارم. اگر خواستم پیگیری کنم، باید دوباره به همین شعبه بیام؟
Model answer and marking points
Yes, my home address in Ryde shown on the statement is correct. I'll keep the receipt and the statement with me too. If I want to follow up, do I have to come back to this same branch?
What an examiner checks here:
- Confirms the home address on the statement is correct
- Home address is in Ryde
- Will keep both receipt and statement
- question: Must she return to the same branch to follow up?
Easy to miss: Returning to the same branch is a question, not an agreed requirement.
You can call or visit. I'll give you a reference number to quote. The letter will explain the review's outcome and any next steps.
Model answer and marking points
می‌تونین تلفن بزنین یا حضوری مراجعه کنین. یه شمارهٔ پیگیری بهتون می‌دم که موقع پیگیری اعلامش کنین. توی نامه، نتیجهٔ بررسی و هر اقدام بعدی لازم توضیح داده می‌شه.
What an examiner checks here:
- Can follow up by phone or in person
- Will receive a reference number
- Should quote the reference number when following up
- Letter will explain the review outcome
- Letter will explain any next steps
Easy to miss: Both phone and in-person follow-up are available.
خیلی خوبه، تلفنی پیگیری می‌کنم که مجبور نشم دوباره راه بیفتم. لطفاً شمارهٔ پیگیری رو برام بنویسین تا کنار رسیدم بذارم. منتظر نامه می‌مونم تا ببینم نتیجهٔ بررسی چی می‌شه.
Model answer and marking points
That's great. I'll follow up by phone so I don't have to make another trip. Please write down the reference number for me so I can keep it with my receipt. I'll wait for the letter to see what the outcome of the review is.
What an examiner checks here:
- Will follow up by phone
- Wants to avoid another trip
- Requests the reference number in writing
- Will keep the reference number with the receipt
- Will wait for the letter to learn the review outcome
Easy to miss: She chooses phone follow-up but will still wait for the written review outcome.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Reference numberبگویید «شماره پیگیری» یا «شماره مرجع»؛ هر دو در فارسی رایج و قابل‌فهم هستند.
Practise it
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Persian dialogues · All languages