Arranging a Paper Appointment Confirmation
Settlement worker (speaking English) and Newly arrived resident (speaking Punjabi) talk through “Arranging a Paper Appointment Confirmation”. You interpret both ways — English into Punjabi, and Punjabi into English — one segment at a time, exactly as in the CCL test.
English → ਪੰਜਾਬੀ
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL Punjabi practice test on naaticcl.com: 404 dialogues and 200 two-dialogue mock tests; transcripts free to read, 400 with model answers, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All NAATI CCL Punjabi practice material · NAATI CCL Punjabi mock test online (200 sets) · ਪੰਜਾਬੀ ਵਿੱਚ ਪੜ੍ਹੋ · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Every Punjabi line is in Gurmukhi with a Roman transliteration under it, for candidates who read Shahmukhi or Roman Punjabi rather than Gurmukhi. English loanwords are written in English.
The link we sent on 15 October was for your appointment confirmation. Have you been able to open it, or would another format help you?
Model answer and marking points
ਜਿਹੜਾ ਲਿੰਕ ਅਸੀਂ 15 ਅਕਤੂਬਰ ਨੂੰ ਭੇਜਿਆ ਸੀ, ਉਹ ਤੁਹਾਡੀ ਮੁਲਾਕਾਤ ਦੀ ਪੁਸ਼ਟੀ ਲਈ ਸੀ। ਕੀ ਤੁਸੀਂ ਉਸ ਨੂੰ ਖੋਲ੍ਹ ਸਕੇ ਹੋ, ਜਾਂ ਕਿਸੇ ਹੋਰ ਤਰੀਕੇ ਨਾਲ ਤੁਹਾਨੂੰ ਸੌਖ ਹੋਵੇਗੀ?
Jihra link aseen 15 October noon bhejiya si, uh tuhaadi mulaakaat di pushti lai si. Ki tuseen us noon kholh sake ho, jaan kise hor tareeke naal tuhaanoon saukh hovegi?
What an examiner checks here:
- link sent on 15 October
- link was for appointment confirmation
- question: have you been able to open it
- question: or would another format help you
Easy to miss: Two questions in one turn: the second offers an alternative format, not just a repeat of the first.
ਮੈਂ ਲਿੰਕ ਖੋਲ੍ਹ ਨਹੀਂ ਸਕਿਆ। ਮੇਰੇ ਕੋਲ ਇੱਕੋ ਚੱਲਦਾ ਫ਼ੋਨ ਹੈ, ਤੇ ਉਸ 'ਤੇ ਇੰਟਰਨੈੱਟ ਨਹੀਂ ਚੱਲਦਾ। ਕੀ ਮੈਨੂੰ ਕਾਗਜ਼ 'ਤੇ ਪੁਸ਼ਟੀ ਮਿਲ ਸਕਦੀ ਹੈ?
Main link kholh naheen sakiya. Mere kol ikko challda fon hai, te us 'te internet naheen challda. Ki mainoon kaagaz 'te pushti mil sakdi hai?
Model answer and marking points
I couldn't open the link. I've only got one working phone, and the internet doesn't work on it. Can I get the confirmation on paper?
What an examiner checks here:
- could not open the link
- has only one working phone
- no internet on that phone
- question: can I get confirmation on paper
Easy to miss: The internet doesn't work on the phone; it is not that the phone itself doesn't work.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →Certainly. I can print a confirmation here at our Campbelltown reception. Before I do, please tell me the appointment date and time you were given.
Model answer and marking points
ਬਿਲਕੁਲ। ਮੈਂ ਇੱਥੇ ਆਪਣੇ ਕੈਂਪਬੈਲਟਾਊਨ ਰਿਸੈਪਸ਼ਨ 'ਤੇ ਪੁਸ਼ਟੀ ਛਾਪ ਸਕਦਾ/ਸਕਦੀ ਹਾਂ। ਪਰ ਛਾਪਣ ਤੋਂ ਪਹਿਲਾਂ ਮੈਨੂੰ ਦੱਸੋ ਕਿ ਤੁਹਾਨੂੰ ਮੁਲਾਕਾਤ ਦੀ ਕਿਹੜੀ ਤਰੀਕ ਤੇ ਕਿੰਨੇ ਵਜੇ ਦਾ ਸਮਾਂ ਦਿੱਤਾ ਗਿਆ ਸੀ।
Bilkul. Main itthe aapne Campbelltown reception 'te pushti chhaap sakda/sakdi haan. Par chhaapan ton pahilaan mainoon dasso ki tuhaanoon mulaakaat di kihri tareek te kinne vaje da samaan ditta giya si.
What an examiner checks here:
- yes, can print a confirmation
- printed at Campbelltown reception, here
- before printing, needs the details
- request: tell the appointment date and time given
Easy to miss: The speaker asks for the date and time before printing; it should not be turned into a statement that they will print it first.
ਮੈਨੂੰ ਤਿੰਨ ਨਵੰਬਰ ਨੂੰ ਸਵੇਰੇ ਪੌਣੇ ਦਸ ਵਜੇ ਆਉਣ ਲਈ ਕਿਹਾ ਸੀ। ਮੈਂ ਇਹ ਵੀ ਪੱਕਾ ਕਰਨਾ ਚਾਹੁੰਦਾ ਹਾਂ ਕਿ ਆਉਣਾ ਇੱਥੇ ਹੀ ਹੈ।
Mainoon tinn November noon savere paune das vaje aaun lai kiha si. Main ih vi pakka karna chaahunda haan ki aauna itthe hi hai.
Model answer and marking points
I was told to come on 3 November at 9:45 in the morning. I also want to make sure that I have to come here.
What an examiner checks here:
- told to come 3 November
- time 9:45 am (quarter to ten)
- wants to confirm
- the appointment is at this location
Easy to miss: ਪੌਣੇ ਦਸ means a quarter to ten (9:45), not 10:15 or 9:15.
Yes, your appointment is here on 3 November at 9:45 am. The printed confirmation will show this address and the settlement worker's name.
Model answer and marking points
ਹਾਂ, ਤੁਹਾਡੀ ਮੁਲਾਕਾਤ ਇੱਥੇ ਹੀ ਹੈ, 3 ਨਵੰਬਰ ਨੂੰ ਸਵੇਰੇ ਪੌਣੇ ਦਸ ਵਜੇ। ਛਾਪੀ ਹੋਈ ਪੁਸ਼ਟੀ ਉੱਤੇ ਇਹ ਪਤਾ ਅਤੇ ਸੈਟਲਮੈਂਟ ਵਰਕਰ ਦਾ ਨਾਂ ਲਿਖਿਆ ਹੋਵੇਗਾ।
Haan, tuhaadi mulaakaat itthe hi hai, 3 November noon savere paune das vaje. Chhaapi hoi pushti utte ih pata ate settlement worker da naan likhiya hovega.
What an examiner checks here:
- yes, appointment is here
- 3 November
- 9:45 am
- printed confirmation shows this address
- also shows the settlement worker's name
Easy to miss: Keep 9:45 am as a quarter to ten and include both the address and the worker's name.
ਠੀਕ ਹੈ, ਕਾਗਜ਼ ਵਾਲੀ ਪੁਸ਼ਟੀ ਮੈਂ ਸੰਭਾਲ ਕੇ ਰੱਖ ਲਵਾਂਗਾ। ਮੇਰੇ ਫ਼ੋਨ 'ਤੇ ਸਾਦਾ ਸੁਨੇਹਾ ਵੀ ਭੇਜ ਦਿਓ ਜੀ। ਲਿੰਕ ਵਾਲਾ ਸੁਨੇਹਾ ਮੇਰੇ ਕੰਮ ਨਹੀਂ ਆਉਂਦਾ।
Theek hai, kaagaz vaali pushti main sambhaal ke rakkh lavaanga. Mere fon 'te saada suneha vi bhej dio ji. Link vaala suneha mere kamm naheen aaunda.
Model answer and marking points
Okay, I'll keep the paper confirmation safe. Please send a plain text message to my phone as well. The message with the link is no use to me.
What an examiner checks here:
- will keep the paper confirmation safe
- asks for a plain text message on the phone
- the link message is no use to him
- request, not offer
Easy to miss: A plain text without a link is requested; the speaker is not refusing messages altogether.
I can send a text containing the details without a link. If the appointment changes, would you prefer us to call this same phone number?
Model answer and marking points
ਮੈਂ ਲਿੰਕ ਤੋਂ ਬਿਨਾਂ ਵੇਰਵਿਆਂ ਵਾਲਾ ਸੁਨੇਹਾ ਭੇਜ ਸਕਦਾ/ਸਕਦੀ ਹਾਂ। ਜੇ ਮੁਲਾਕਾਤ ਵਿੱਚ ਕੋਈ ਤਬਦੀਲੀ ਹੋਈ, ਤਾਂ ਕੀ ਤੁਸੀਂ ਚਾਹੋਗੇ ਕਿ ਅਸੀਂ ਇਸੇ ਫ਼ੋਨ ਨੰਬਰ 'ਤੇ ਫ਼ੋਨ ਕਰੀਏ?
Main link ton binaan verviyan vaala suneha bhej sakda/sakdi haan. Je mulaakaat vich koi tabdeeli hoi, taan ki tuseen chaahoge ki aseen ise fon number 'te fon kareee?
What an examiner checks here:
- can send a text with details
- no link in the text
- condition: if the appointment changes
- question: prefer we call this same number
Easy to miss: The final sentence is a question about preference, and it is conditional on the appointment changing.
ਹਾਂ, ਇਸੇ ਨੰਬਰ 'ਤੇ ਫ਼ੋਨ ਕਰ ਦਿਓ। ਮੈਂ ਕੰਮ ਵੇਲੇ ਫ਼ੋਨ ਨਹੀਂ ਚੁੱਕ ਸਕਦਾ। ਜੇ ਮੈਂ ਨਾ ਚੁੱਕਾਂ, ਤਾਂ ਸੁਨੇਹਾ ਛੱਡ ਦਿਓ, ਮੈਂ ਵਾਪਸ ਫ਼ੋਨ ਕਰ ਲਵਾਂਗਾ।
Haan, ise number 'te fon kar dio. Main kamm vele fon naheen chukk sakda. Je main na chukkaan, taan suneha chhadd dio, main vaapas fon kar lavaanga.
Model answer and marking points
Yes, call this same number. I can't answer the phone while I'm at work. If I don't answer, leave a message and I'll call back.
What an examiner checks here:
- yes, call the same number
- cannot answer the phone during work
- if he doesn't answer, leave a message
- he will call back
Easy to miss: He can't answer at work, so a message is needed; he will call back, not the service.
I'll record that preference. Your number is 0491 570 006, correct? Is it safe to leave a voicemail mentioning your settlement service appointment?
Model answer and marking points
ਮੈਂ ਇਹ ਪਸੰਦ ਦਰਜ ਕਰ ਲਵਾਂਗਾ/ਲਵਾਂਗੀ। ਤੁਹਾਡਾ ਨੰਬਰ ਜ਼ੀਰੋ ਚਾਰ ਨੌਂ ਇੱਕ, ਪੰਜ ਸੱਤ ਜ਼ੀਰੋ, ਜ਼ੀਰੋ ਜ਼ੀਰੋ ਛੇ ਹੈ, ਠੀਕ? ਕੀ ਤੁਹਾਡੀ ਸੈਟਲਮੈਂਟ ਸਰਵਿਸ ਦੀ ਮੁਲਾਕਾਤ ਦਾ ਜ਼ਿਕਰ ਕਰਦਿਆਂ ਵੌਇਸਮੇਲ ਛੱਡਣਾ ਸੁਰੱਖਿਅਤ ਹੈ?
Main ih pasand darj kar lavaanga/lavaangi. Tuhaada number zero chaar naun ikk, panj satt zero, zero zero chhe hai, theek? Ki tuhaadi settlement service di mulaakaat da zikar kardiyan voicemail chhaddna surakkhiat hai?
What an examiner checks here:
- will record the preference
- number 0491 570 006
- question: is the number correct
- question: safe to leave a voicemail
- voicemail would mention settlement service appointment
Easy to miss: Number digits must be read out one by one in the right order, and the voicemail safety is a question.
ਹਾਂ, ਇਹ ਮੇਰਾ ਸਹੀ ਨੰਬਰ ਹੈ। ਮੇਰੀ ਮੁਲਾਕਾਤ ਬਾਰੇ ਸੁਨੇਹਾ ਛੱਡ ਦਿਓ, ਕੋਈ ਗੱਲ ਨਹੀਂ। ਜੇ ਸਮਾਂ ਬਦਲਵਾਉਣਾ ਹੋਵੇ, ਤਾਂ ਮੈਂ ਕਿੱਥੇ ਫ਼ੋਨ ਕਰਾਂ?
Haan, ih mera sahi number hai. Meri mulaakaat baare suneha chhadd dio, koi gall naheen. Je samaan badalvaauna hove, taan main kitthe fon karaan?
Model answer and marking points
Yes, that's my correct number. Go ahead and leave a message about my appointment, that's fine. If I need to change the time, where do I call?
What an examiner checks here:
- number confirmed correct
- okay to leave a message about the appointment
- no problem with it
- question: where to call to change the time
Easy to miss: ਕੋਈ ਗੱਲ ਨਹੀਂ means it's fine/no problem, not a refusal; the last sentence is a question.
Call the reception number printed at the bottom of this confirmation. Here is your paper copy; please check the details before you leave the desk.
Model answer and marking points
ਇਸ ਪੁਸ਼ਟੀ ਦੇ ਹੇਠਾਂ ਛਪੇ ਰਿਸੈਪਸ਼ਨ ਦੇ ਨੰਬਰ 'ਤੇ ਫ਼ੋਨ ਕਰੋ। ਇਹ ਤੁਹਾਡੀ ਕਾਗਜ਼ ਵਾਲੀ ਕਾਪੀ ਹੈ; ਕਿਰਪਾ ਕਰਕੇ ਡੈਸਕ ਤੋਂ ਜਾਣ ਤੋਂ ਪਹਿਲਾਂ ਵੇਰਵੇ ਵੇਖ ਲਓ।
Is pushti de hethaan chhape reception de number 'te fon karo. Ih tuhaadi kaagaz vaali copy hai; kirpa karke desk ton jaan ton pahilaan verve vekh lao.
What an examiner checks here:
- call the reception number
- printed at the bottom of the confirmation
- here is the paper copy
- check the details
- before leaving the desk
Easy to miss: The number to call is the reception number on the paper, not the phone number the service will call him on.
ਮੈਂ ਵੇਰਵੇ ਵੇਖ ਲਏ ਨੇ, ਸਭ ਠੀਕ ਹੈ। ਹੁਣ ਮੇਰੇ ਕੋਲ ਕਾਗਜ਼ ਵਾਲੀ ਪੁਸ਼ਟੀ ਵੀ ਹੈ ਤੇ ਰਿਸੈਪਸ਼ਨ ਦਾ ਨੰਬਰ ਵੀ। ਲੋੜ ਪਈ ਤਾਂ ਮੈਂ ਰਿਸੈਪਸ਼ਨ ਦੇ ਨੰਬਰ 'ਤੇ ਫ਼ੋਨ ਕਰਾਂਗਾ।
Main verve vekh lae ne, sabh theek hai. Hun mere kol kaagaz vaali pushti vi hai te reception da number vi. Lor pai taan main reception de number 'te fon karaanga.
Model answer and marking points
I've checked the details and everything is fine. Now I have both the paper confirmation and the reception number. If I need to, I'll call the reception number.
What an examiner checks here:
- has checked the details
- everything is correct
- now has paper confirmation
- has the reception number
- will call reception if needed
Easy to miss: He will call only if needed, and it is the reception number he will call.
Practise it
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Punjabi dialogues · All languages