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Faulty Online Purchase Dispute

Sinhala ↔ EnglishConsumer Affairs12 segments ≈252 wordsSegments of 35 words or fewer

Fair Trading Officer (speaking English) and 顾客 (speaking Sinhala) talk through “Faulty Online Purchase Dispute”. You interpret both ways — English into Sinhala, and Sinhala into English — one segment at a time, exactly as in the CCL test.

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Full transcript

SEGMENT 1 · ENGLISH · 24 WORDS
Officer

Thanks for calling NSW Fair Trading. Can you tell me what happened with your recent online purchase, and roughly when you bought it?

SEGMENT 2 · SINHALA · 34 WORDS
Client

මම මාසයකට කලින් 'Kogan' වෙබ් අඩවියෙන් බ්ලෙන්ඩරයක් ඩොලර් එකසිය අසූ නවයකට මිලදී ගත්තා. ඒක ආවේ බිඳුනු පියනකින්, විකුණුම්කරු පණිවිඩවලට උත්තර දෙන්නේ නැහැ.

SEGMENT 3 · ENGLISH · 22 WORDS
Officer

Have you contacted the seller directly about the fault? If so, how many times, and through what method did you reach them?

SEGMENT 4 · SINHALA · 13 WORDS
Client

ඔව්, මම විද්‍යුත් තැපෑලෙන් තුන් වතාවක් ලිව්වා, නමුත් කිසිම පිළිතුරක් ලැබුනේ නැහැ.

SEGMENT 5 · ENGLISH · 25 WORDS
Officer

Since the seller hasn't replied at all, you can lodge a formal complaint with NSW Fair Trading, and we'll attempt mediation between you and them.

SEGMENT 6 · SINHALA · 11 WORDS
Client

හොඳයි, ස්තූතියි. පැමිණිල්ල ගොනු කළාට පස්සේ මොකද වෙන්නේ?

SEGMENT 7 · ENGLISH · 24 WORDS
Officer

We'll contact the seller on your behalf and try to negotiate a repair, replacement or refund, without needing to go straight to a tribunal.

SEGMENT 8 · SINHALA · 15 WORDS
Client

ඒත් විකුණුම්කරු ඒකටත් උත්තර නොදුන්නොත්, එතකොට මොකද කරන්නේ?

SEGMENT 9 · ENGLISH · 25 WORDS
Officer

If mediation doesn't resolve the matter, you can then apply to NCAT for a formal hearing, and the tribunal can order a refund or replacement.

SEGMENT 10 · SINHALA · 22 WORDS
Client

හරි. ඒකට මුදලක් ගෙවන්න ඕනද? මට මගේ මුළු මුදල, ඩොලර් එකසිය අසූ නවය, ආපහු ලැබෙයිද?

SEGMENT 11 · ENGLISH · 26 WORDS
Officer

Lodging a complaint with Fair Trading doesn't cost anything. If NCAT later orders a refund, you could get the full one hundred and eighty-nine dollars back.

SEGMENT 12 · SINHALA · 11 WORDS
Client

තමුන්ට ගොඩක් ස්තූතියි. මම අද දවසේම මේ පැමිණිල්ල පත්‍රිකාව ගොනු කරන්නම්.

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More Sinhala dialogues

Same topic · Consumer Affairs

How the test works

Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Sinhala dialogues · All languages