Practice dialogues › Sinhala › Consumer Affairs
Faulty Phone Refund Dispute
Consumer Affairs Advisor (speaking English) and Client (speaking Sinhala) talk through “Faulty Phone Refund Dispute”. You interpret both ways — English into Sinhala, and Sinhala into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Thanks for coming in today. Could you tell me exactly what went wrong with the phone you purchased from JB Hi-Fi a few months ago?
මම ජේබී හයි-ෆයි එකෙන් ගත්ත දුරකථනය සති තුනකින් චාජ් වෙන්නේ නැතුව ගියා. මම ඒක ගෙනිච්ච කොට උන් කිව්වා අලුත් එකක් දෙන්නෙ නෑ, අලුත්වැඩියා විතරයි කියලා.
Do you still have the receipt or any other proof of purchase, like a bank statement? Also, is the phone still within its one-year manufacturer warranty?
රිසිට් එක නම් නැතුව ගියා, ඒත් බැංකු ස්ටේට්මන්ට් එකේ ගෙවීම පේනවා. දුරකථනය මාස දෙකකින් විතරයි ගත්තේ, වගකීම කාලය ඇතුළත තියෙනවා. නමුත් රිසිට් නැතුව refund දෙන්න බෑ කිව්වා.
Under Australian Consumer Law, a bank statement is valid proof of purchase, even without the original receipt. This fault sounds major, so you're entitled to a refund.
හොඳයි, ඒත් මම ආයෙත් ගිහින් කිව්වොත් උන් තවම refund දෙන්නේ නැත්නම් මම මොකද කරන්නේ?
If they refuse again, you can lodge an application with NCAT, the Civil and Administrative Tribunal, requesting a formal order for your refund.
NCAT එකට ගියොත් කොච්චර කාලයක් යනවද, ගාස්තුවක්ද තියෙන්නේ?
The application fee is around fifty dollars, and hearings are usually scheduled within eight weeks of lodging, sometimes sooner if urgent.
හරි, මම ඒක කරන්නම්. මොනවගේ ලේඛන අරන් යන්න ඕනද?
Bring your bank statement, clear photos of the fault, and any messages or emails you exchanged with the store staff about the repair refusal.
තේරුනා, ගොඩක් ස්තූතියි ඔබේ උදව්වට. මම ඒ සියල්ල සූදානම් කරගෙන NCAT එකට යවන්නම්.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Australian Consumer Law"Australian Consumer Law" කියා ඉංග්රීසි වචනයම භාවිතා කරන්න; අවශ්ය නම් "ඕස්ට්රේලියානු පාරිභෝගික නීතිය" කියා පැහැදිලි කළ හැක.
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Sinhala dialogues · All languages