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Health Insurance Claim for Physiotherapy
Claims Officer (speaking English) and Client (speaking Sinhala) talk through “Health Insurance Claim for Physiotherapy”. You interpret both ways — English into Sinhala, and Sinhala into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Good afternoon, this is Bupa Australia claims department calling about your recent physiotherapy claim. Could I please confirm your policy number first?
ආයුබෝවන්. මගේ policy number එක EN123456789. මම physiotherapy සඳහා ගිය claim එකක් සම්පූර්ණයෙන්ම cover වුනේ නැහැ කියලා letter එකක් ලැබුණා.
Thank you for that. Could you also confirm the exact date of your last physiotherapy session and the clinic's full name?
ඒක Northshore Physiotherapy Clinic එකේදී, ඔක්තෝබර් මාසේ දහහතරවෙනි දා ගත්ත session එකයි. ඒක මගේ මේ අවුරුද්දේ හයවෙනි session එක.
I can see you've had six physiotherapy sessions already this year, and your extras cover only fully reimburses the first five before a reduced rate applies.
මට තේරෙන්නේ නැහැ, ඇයි පහ විතරක් සම්පූර්ණයෙන් cover වෙන්නේ? මම හිතුවේ මගේ extras cover එකෙන් හැම session එකක්ම සම්පූර්ණයෙන්ම ගෙවෙනවා කියලා.
Unless you upgrade to a higher extras tier before your next visit, that sixth session will only receive a partial rebate of forty-five dollars.
එහෙනම් මට මේක appeal කරන්න පුළුවන්ද? මම හිතන්නේ මේක වැරැද්දක් වෙන්න ඇති, මොකද මම cover එක ගැන මීට කලින් අහලා තියෙනවා.
If you disagree, you can lodge a formal review within sixty days by submitting your receipts through the Bupa app or member portal.
හරි, ඒත් receipt එක original එකක් යවන්න ඕනද, එහෙම නැත්නම් scan කරපු copy එකක් ඇතිද?
Yes, please upload a clear scanned copy of the receipt through the app—there's no need to mail the original document to us.
තේරුණා, ස්තූතියි. මම අද රාත්රියේම app එකෙන් receipt එක upload කරලා formal review එකකුත් ඉල්ලා සිටිනවා.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- extras cover"extras cover" යන වචනයම භාවිතා කර, "Medicare ආවරණය නොකරන සේවා සඳහා අමතර පුද්ගලික රක්ෂණය" ලෙස කෙටියෙන් පැහැදිලි කරන්න.
Practise it
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Sinhala dialogues · All languages