Practice dialogues › Somali › Consumer Affairs
Formal Complaint Against an Electrician
Fair Trading Complaints Officer (speaking English) and Client (speaking Somali) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Somali, and Somali into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in today, Mr Robleh. Can you walk me through exactly what happened with the electrician and the wiring work at your Toowoomba home?
Mahadsanid. Nin elektarig ah ayaa dib u qabtay koronnada gurigayga ee degmada Toowoomba, wuxuuna igu qaaday kun iyo laba boqol oo dollar, laakiin nalalka ayaa weli iftiimaya si aan caadi ahayn.
Could you give me the electrician's business name, and if you still have it, his licence number, so I can log this complaint correctly?
Waan raadiyay laakiin ma helin lambarka shatiga ganacsigiisa. Maxaan sameeyaa haddii aanan weligay heli karin lambarkaas?
That's fine, don't worry. Search the business name on the Fair Trading online licence register instead — you don't need the exact licence number to lodge a complaint.
Waxaan isku dayay inaan la soo xiriiro isaga marar badan, laakiin ma jawaabin. Ma waajib baa inaan mar kale isku dayo ka hor inta aanan cabashada gudbin?
If he still hasn't replied, you don't need to try contacting him again — you're welcome to lodge the complaint with us directly right now.
Hagaag, waan fahmay. Immisa maalmood ayey qaadanaysaa inta aan ka maqlo Fair Trading ka dib marka aan gudbiyo cabashada?
Response times vary from case to case, but many complaints receive some kind of reply within about ten business days, although that isn't guaranteed every time.
Waad ku mahadsantahay. Miyaan wici karaa si aan u ogaado xaaladda cabashada haddii aanan haysan wax warbixin ah dhawaan?
Yes, definitely — you can call our hotline anytime using your case reference number to check on progress once everything's been lodged.
Waan ku faraxsanahay taas. Mahadsanid caawimaaddaada, waxaan la xiriiri doonaa haddii aan u baahdo wax dheeraad ah.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair TradingKu dhawaaq 'Fair Trading' si toos ah, maadaama ay tahay magac hay'ad oo gobol.
- Reference numberWaxaad dhahdaa 'lambarka tixraaca' — tani waa fasiro sax ah oo caadi ah.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Somali dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Somali dialogues · All languages