Practice dialogues › Spanish › Consumer Affairs
Formal Complaint Against an Electrician
Fair Trading Officer (speaking English) and Client (speaking Spanish) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Before we start the complaint form, tell me exactly what went wrong with the electrician you hired last month for your kitchen rewiring job.
Contraté a un electricista hace un mes para renovar el cableado de mi cocina, pero desde entonces dos enchufes empezaron a chispear y uno dejó de funcionar por completo.
Can you give me the electrician's full name, his licence number if you have it, and the exact date he completed the work?
Se llama Marco Duarte. No tengo su número de licencia a mano, pero hizo el trabajo el jueves quince de mayo.
What amount did he quote you originally, and did the final invoice match that quote for the rewiring at your Wollongong home?
Me cotizó seiscientos cincuenta dólares al principio, pero la factura final fue de setecientos veinte, sin ninguna explicación del aumento.
Do you have photographs of the sparking power points, the invoice, and any text messages you exchanged with him about the fault?
Sí, tengo fotos de los enchufes chispeando y también guardé la factura y varios mensajes de texto donde le pregunté sobre el problema.
I'll submit a formal complaint to NSW Fair Trading today. They'll review the evidence and contact you directly once they've assessed your case.
Entiendo, gracias. ¿Debo dejar de usar esos enchufes hasta que se resuelva el problema?
Yes, that's important — switch off the power to those three outlets immediately and don't use them until a licensed electrician inspects the wiring.
De acuerdo, apagaré esa parte del tablero eléctrico hoy mismo y esperaré su contacto sobre la denuncia.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair TradingSe mantiene como 'Fair Trading', puede explicarse como 'la oficina de protección al consumidor y comercio justo'.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Spanish dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Spanish dialogues · All languages