Practice dialogues › Swahili › Consumer Affairs
Cellphone Refund Dispute
Consumer Affairs Advisor (speaking English) and Client (speaking Swahili) talk through “Cellphone Refund Dispute”. You interpret both ways — English into Swahili, and Swahili into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in — tell me what happened with the phone you bought, and when the problem started.
Nilinunua simu katika duka la JB Hi-Fi mjini Dubbo, na baada ya siku kumi tu ilianza kuacha kuchaji vizuri. Niliporudi dukani, muuzaji alikataa moja kwa moja kunirudishia pesa zangu.
Do you still have the original receipt, and did you purchase any extended warranty or insurance with the phone?
Ndiyo, bado nina risiti yangu. Sikuchukua bima ya ziada, na sijawahi kuitumia vibaya — nimekuwa nikiitumia kama kawaida tangu nilipoinunua.
Under Australian Consumer Law, if the phone has a major fault, you're entitled to a refund, repair, or replacement — the retailer can't simply refuse or just offer store credit.
Basi nifanye nini sasa, ikiwa muuzaji amekataa moja kwa moja kunisaidia?
You can lodge a written complaint with NSW Fair Trading, attaching your receipt and a clear note describing exactly what went wrong with the phone.
Je, ni lazima kwanza nirudi tena dukani kabla sijawasiliana na Fair Trading?
Not necessarily — if you've already asked the store directly and they refused to help, you can go straight to Fair Trading for assistance.
Nafahamu, asante. Lakini je, mchakato huu wote unaweza kuchukua muda gani hadi nipate suluhu?
There's no fixed number of days for this — simple cases can sometimes settle within a few weeks, but if it ends up going to NCAT, it may take considerably longer.
Nimeelewa vizuri sasa. Angalau ninajua hatua za kufuata, hata kama muda si dhahiri. Asante sana kwa msaada wako.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawTumia 'Sheria ya Ulinzi wa Walaji wa Australia' au taja jina la Kiingereza 'Australian Consumer Law' ikiwa muktadha rasmi unahitajika.
- fair tradingSema 'Fair Trading' kama jina la idara, ukieleza inahusiana na ulinzi wa walaji.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Swahili dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Swahili dialogues · All languages