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Online Shopping Purchase Dispute

Vietnamese ↔ EnglishConsumer Affairs12 segments ≈275 wordsSegments of 35 words or fewer

NSW Fair Trading Officer (speaking English) and 顾客 (speaking Vietnamese) talk through “Online Shopping Purchase Dispute”. You interpret both ways — English into Vietnamese, and Vietnamese into English — one segment at a time, exactly as in the CCL test.

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Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.

Full transcript

SEGMENT 1 · ENGLISH · 20 WORDS
Officer

Thanks for calling NSW Fair Trading, Mr Pham. Can you tell me exactly what happened with your recent online order?

SEGMENT 2 · VIETNAMESE · 38 WORDS
Client

Chào chị. Tôi đặt mua một cái laptop giá tám trăm chín mươi chín đô la trên mạng, cách đây năm tuần rồi mà vẫn chưa nhận được hàng. Tôi nhắn tin cho người bán nhưng họ không trả lời.

SEGMENT 3 · ENGLISH · 21 WORDS
Officer

Have you tried contacting the seller more than once already? Do you have any written record of those messages or dates?

SEGMENT 4 · VIETNAMESE · 30 WORDS
Client

Tôi đã nhắn ba lần qua email nhưng không ai trả lời. Tôi cũng kiểm tra mã theo dõi trên Australia Post nhưng không thấy thông tin gì cả.

SEGMENT 5 · ENGLISH · 28 WORDS
Officer

NSW Fair Trading can write to the seller formally, asking them to respond and resolve this matter properly. That gives them a fair chance before anything else happens.

SEGMENT 6 · VIETNAMESE · 15 WORDS
Client

Nếu người bán vẫn không phản hồi sau khi nhận thư của quý vị thì sao ạ?

SEGMENT 7 · ENGLISH · 26 WORDS
Officer

If the seller still doesn't cooperate after that, we can offer conciliation between you both. Only if that fails would you consider applying to NCAT yourself.

SEGMENT 8 · VIETNAMESE · 18 WORDS
Client

NCAT là gì vậy chị, và nếu phải nộp đơn ở đó thì tôi cần làm những gì ạ?

SEGMENT 9 · ENGLISH · 27 WORDS
Officer

NCAT is the independent tribunal that handles consumer disputes. You'd complete an application form and pay a fee, though processing times vary depending on their current caseload.

SEGMENT 10 · VIETNAMESE · 11 WORDS
Client

Vậy bây giờ tôi nên làm gì trước tiên, thưa chị?

SEGMENT 11 · ENGLISH · 23 WORDS
Officer

I'll lodge a formal complaint with the seller on your behalf today. You don't need to pay any fee at this early stage.

SEGMENT 12 · VIETNAMESE · 18 WORDS
Client

Dạ, cảm ơn chị rất nhiều. Tôi hiểu rồi, tôi sẽ chờ thư phản hồi từ người bán ạ.

Terms in this dialogue that cost marks

CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.

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How the test works

Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Vietnamese dialogues · All languages