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Formal Complaint Against an Electrician

Bulgarian ↔ EnglishConsumer Affairs12 segments ≈265 wordsSegments of 35 words or fewer

Fair Trading Officer (speaking English) and 投诉人 (speaking Bulgarian) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Bulgarian, and Bulgarian into English — one segment at a time, exactly as in the CCL test.

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Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.

Full transcript

SEGMENT 1 · ENGLISH · 20 WORDS
Officer

Thanks for calling Fair Trading. Can you tell me exactly what happened with the electrician's work at your property recently?

SEGMENT 2 · BULGARIAN · 28 WORDS
Client

Наех електротехник да смени окабеляването в кухнята ми в Уолонгонг. Той свърши работата, но три контакта изобщо не работят, и вече не вдига телефона.

SEGMENT 3 · ENGLISH · 18 WORDS
Officer

When was the work completed, how much did you pay him, and do you have his licence number?

SEGMENT 4 · BULGARIAN · 24 WORDS
Client

Той приключи преди три седмици. Платих му хиляда и осемстотин долара в брой, но не ми даде нито фактура, нито разписка.

SEGMENT 5 · ENGLISH · 27 WORDS
Officer

You can lodge a formal complaint with Fair Trading online, including photos, invoices, and any text messages. We'll then contact the electrician directly to seek a resolution.

SEGMENT 6 · BULGARIAN · 17 WORDS
Client

Колко време ще отнеме това? Може ли той да бъде глобен, и ще получа ли обратно парите си?

SEGMENT 7 · ENGLISH · 27 WORDS
Officer

There's no fixed timeframe — cases vary. If he's breached licensing rules, Fair Trading can penalise him. For a refund, we'll pursue mediation, and NCAT if that fails.

SEGMENT 8 · BULGARIAN · 17 WORDS
Client

Разбирам, благодаря. Но опасно ли е това? Трябва ли да спра да използвам контактите в кухнята веднага?

SEGMENT 9 · ENGLISH · 21 WORDS
Officer

Yes — if those sockets aren't working properly, don't use them. Get a licensed electrician to inspect the wiring immediately for safety.

SEGMENT 10 · BULGARIAN · 18 WORDS
Client

Добре, ще повикам друг електротехник още утре сутринта. Какво трябва да направя оттук нататък с оплакването?

SEGMENT 11 · ENGLISH · 30 WORDS
Officer

Lodge the complaint on the Fair Trading website today, attach the receipt details, photos of the faulty sockets, and his licence number if you found it. Keep all evidence safe.

SEGMENT 12 · BULGARIAN · 18 WORDS
Client

Благодаря ви много за помощта. Ще подам оплакването онлайн още днес и ще пазя всички документи.

Terms in this dialogue that cost marks

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More Bulgarian dialogues

Same topic · Consumer Affairs

How the test works

Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Bulgarian dialogues · All languages