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Health Insurance Claim Rejected Due to Waiting Period
Insurance Claims Officer (speaking English) and 客户 (speaking Bulgarian) talk through “Health Insurance Claim Rejected Due to Waiting Period”. You interpret both ways — English into Bulgarian, and Bulgarian into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Thanks for calling Bupa claims, I've pulled up your file. Can you tell me exactly what happened with your physiotherapy claim from last month?
Обадих се, защото ми отхвърлиха претенцията за шест сеанса физиотерапия в клиника в Джилонг миналия месец и не разбирам защо.
I can see the claim was rejected because your extras cover includes a two-month waiting period, and your treatment started before that period had actually finished.
Значи трябва ли да платя всичко от джоба си? Аз вече платих четиристотин и осемдесет долара за тези сеанси.
Unfortunately we can't refund those six sessions, since they all fell before the waiting period ended on the fourteenth of March this year.
А сеансите, които ще имам следващата сряда и по-нататък, ще бъдат ли покрити?
Yes, any sessions you attend from next Wednesday onward should be fully covered, as long as you still have a valid referral from your GP.
Трябва ли ми ново направление, или това от Барвон Хелт все още важи?
Your original referral from Barwon Health is valid for twelve months, so you don't need a new one unless it's already expired.
Разбирам. А как да подам оставащите претенции - през приложението ли?
Yes, just use the Bupa app, upload your receipts and referral there, and it's usually processed within five business days.
Благодаря ви много, ще го направя още днес следобед.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- extras coverПревежда се описателно като "допълнителна здравна осигуровка" или "покритие за допълнителни услуги".
- waiting periodПревежда се като "период на изчакване" – стандартен и разбираем термин.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Bulgarian dialogues · All languages