Practice dialogues › French › Consumer Affairs
Formal Complaint Against an Electrician
Consumer Affairs Officer (speaking English) and 客户 (speaking French) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into French, and French into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Tell me exactly what happened with the electrician who rewired your kitchen last month, including any safety concerns you noticed afterwards.
Il a refait toute l'installation électrique de ma cuisine, mais trois prises ont commencé à faire des étincelles, et il m'a facturé mille huit cent cinquante dollars pour un travail qui ne fonctionne même pas correctement.
Did you contact him about the sparking power points afterwards, and has he offered any repair, replacement or refund since then?
Je l'ai appelé deux fois et je lui ai envoyé un message texte, mais il n'a jamais répondu, même pas pour s'excuser du problème.
Please gather clear photos of the faulty points, your original invoice for one thousand eight hundred and fifty dollars, and any messages you sent him.
D'accord, je vais faire ça. Ensuite, est-ce que je peux déposer une plainte formelle auprès de NSW Fair Trading ?
Yes, once you've given him a reasonable opportunity to respond and fix things, you can lodge a formal complaint with NSW Fair Trading online.
Cela fait déjà trois semaines complètes sans aucune nouvelle de sa part, donc je pense vraiment que c'est suffisant maintenant.
That sounds reasonable given the circumstances. Upload your photos, the invoice and a short written summary of the problem when you submit the online form.
Et s'il continue à refuser de réparer le problème, qu'est-ce que NSW Fair Trading peut vraiment faire pour m'aider ?
They can attempt mediation between you and the electrician, and may direct him to redo the wiring or refund you, though there's no guarantee of that outcome.
Merci beaucoup pour votre aide. Je vais rassembler tous les documents nécessaires et déposer la plainte dès aujourd'hui.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingOn garde le nom « Fair Trading » tel quel, en précisant que c'est l'organisme de protection des consommateurs.
Practise it
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Start this dialogue →More French dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All French dialogues · All languages