Overcharged at the Supermarket
Consumer Affairs Advisor (speaking English) and Client (speaking French) talk through “Overcharged at the Supermarket”. You interpret both ways — English into French, and French into English — one segment at a time, exactly as in the CCL test.
English → Français
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL French practice test on naaticcl.com: 63 dialogues and 31 two-dialogue mock tests; transcripts and model answers free to read, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All French practice · 31 French mock tests · Lire en français · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Tell me exactly what happened when you noticed the price difference at the Woolworths store in Newcastle yesterday afternoon.
Model answer and marking points
Racontez-moi exactement ce qui s'est passé quand vous avez remarqué la différence de prix au magasin Woolworths de Newcastle hier après-midi.
What an examiner checks here:
- request: tell me exactly what happened
- noticed the price difference
- Woolworths store
- in Newcastle
- yesterday afternoon
Easy to miss: Keep all three details together: Woolworths, Newcastle and yesterday afternoon, not just the store name.
Hier après-midi, j'ai acheté trois boîtes de conserve chez Woolworths à Newcastle, et la caissière m'a facturé six dollars cinquante de plus que le prix affiché sur l'étiquette.
Model answer and marking points
Yesterday afternoon I bought three tins of food at Woolworths in Newcastle, and the checkout operator charged me six dollars fifty more than the price shown on the shelf label.
What an examiner checks here:
- yesterday afternoon
- bought three tins / cans
- Woolworths in Newcastle
- cashier charged $6.50 MORE
- than the price displayed on the label
Easy to miss: Six dollars fifty is the overcharge, the difference, not the total price paid.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →Did you keep the receipt from that purchase, and did you already speak to the store manager about the overcharge?
Model answer and marking points
Avez-vous gardé le reçu de cet achat, et avez-vous déjà parlé au gérant du magasin de ce trop-perçu ?
What an examiner checks here:
- question: did you keep the receipt
- from that purchase
- question: did you already speak to the store manager
- about the overcharge
Easy to miss: Two questions in one segment; dropping 'already' or merging them into one loses a point.
Oui, j'ai gardé le reçu, et j'ai parlé au gérant du magasin, mais il a refusé de me rembourser la différence en disant que l'étiquette était mal placée.
Model answer and marking points
Yes, I kept the receipt, and I spoke to the store manager, but he refused to refund me the difference, saying the label had been put in the wrong place.
What an examiner checks here:
- yes, kept the receipt
- spoke to the store manager
- he REFUSED to refund the difference
- reason given: the label was misplaced / wrongly positioned
Easy to miss: 'Mal placée' means misplaced or in the wrong spot, not mislabelled or wrongly priced.
You can go back and ask the manager again for a full refund of the price difference; if he still refuses, you can lodge a formal complaint with NSW Fair Trading.
Model answer and marking points
Vous pouvez retourner au magasin et redemander au gérant le remboursement intégral de la différence de prix ; s'il refuse encore, vous pouvez déposer une plainte officielle auprès de NSW Fair Trading.
What an examiner checks here:
- can go back and ask the manager AGAIN
- full refund of the price difference
- condition: if he still refuses
- lodge a formal complaint
- with NSW Fair Trading
Easy to miss: Keep 'NSW Fair Trading' as the agency name and keep the 'if he still refuses' condition before the complaint step.
D'accord, mais comment est-ce que je peux déposer une plainte si le magasin ne veut toujours pas coopérer avec moi ?
Model answer and marking points
Okay, but how can I lodge a complaint if the store still refuses to cooperate with me?
What an examiner checks here:
- okay / agreement
- question: how do I lodge a complaint
- condition: if the store still won't cooperate
- with me
Easy to miss: This is a question about how, not a statement that she will complain; keep 'still' (toujours).
You can lodge the complaint online through the Fair Trading website, attaching a copy of your original receipt and any photos of the price tag as evidence.
Model answer and marking points
Vous pouvez déposer la plainte en ligne sur le site de Fair Trading, en joignant une copie de votre reçu original et toutes les photos de l'étiquette de prix comme preuves.
What an examiner checks here:
- lodge the complaint online
- through the Fair Trading website
- attach a copy of the original receipt
- any photos of the price tag
- as evidence
Easy to miss: 'Any photos' means whatever photos she has, not that photos are compulsory.
Est-ce que je dois rapporter les boîtes de conserve au magasin pour obtenir ce remboursement, ou est-ce que je peux les garder ?
Model answer and marking points
Do I have to take the tins back to the store to get this refund, or can I keep them?
What an examiner checks here:
- question: must I return the tins to the store
- to get this refund
- question: or can I keep them
Easy to miss: Both halves of the either/or question must be rendered, not just the first.
You don't need to return anything to the store; you're only entitled to a refund of the six dollars and fifty cents you were overcharged.
Model answer and marking points
Vous n'avez rien à rapporter au magasin ; vous avez seulement droit au remboursement des six dollars cinquante qu'on vous a fait payer en trop.
What an examiner checks here:
- negation: do NOT need to return anything
- to the store
- only entitled to a refund
- of $6.50
- the amount overcharged
Easy to miss: 'Only entitled to' limits the refund to $6.50, not a refund of the whole purchase.
Donc je n'ai besoin que de récupérer les six dollars cinquante, sans rendre les produits, c'est bien ça ?
Model answer and marking points
So I only need to get the six dollars fifty back, without returning the products, is that right?
What an examiner checks here:
- so / confirmation
- only need to recover $6.50
- WITHOUT returning the products
- question: is that right?
Easy to miss: It is a confirmation question ('is that right?'), not a statement; keep the tag.
Most overcharge complaints like yours are resolved fairly quickly once Fair Trading contacts the retailer directly, so you should hear back reasonably soon.
Model answer and marking points
La plupart des plaintes pour trop-perçu comme la vôtre sont réglées assez rapidement une fois que Fair Trading contacte directement le commerçant, donc vous devriez avoir une réponse assez vite.
What an examiner checks here:
- MOST overcharge complaints like yours
- resolved fairly quickly
- once Fair Trading contacts the retailer directly
- you should hear back reasonably soon
Easy to miss: 'Most' and 'fairly quickly' are hedges; do not turn them into 'all complaints' or 'immediately'.
Merci beaucoup pour votre aide, je vais remplir le formulaire en ligne dès ce soir avec le reçu en pièce jointe.
Model answer and marking points
Thank you very much for your help, I'll fill in the online form tonight with the receipt attached.
What an examiner checks here:
- thanks for your help
- will fill in the online form
- as early as tonight
- with the receipt attached
Easy to miss: 'Dès ce soir' means tonight, this very evening, not 'soon' or 'tomorrow'.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair TradingOn garde le nom « Fair Trading » tel quel, en précisant que c'est l'organisme de protection des consommateurs.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first two full dialogues are marked free.
Start this dialogue →More French dialogues
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How the test works
Continue with the NAATI CCL French practice test and mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All French dialogues · All languages