Practice dialogues › French › Insurance
Personal Injury Claim After a Shopping Centre Fall
Claims Officer (speaking English) and Client (speaking French) talk through “Personal Injury Claim After a Shopping Centre Fall”. You interpret both ways — English into French, and French into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in today, Ms. Lefebvre — let's start with what happened last week at Marion Shopping Centre in Adelaide.
Oui, je suis tombée la semaine dernière au centre commercial Marion, à Adélaide. Je me suis tordu la cheville et j'ai dû aller aux urgences.
We'll need three things to process your claim: the incident report from centre management, a medical certificate, and copies of your receipts.
D'accord. Combien de temps ai-je pour vous envoyer le rapport d'incident, le certificat médical et les reçus ?
There's no fixed law here, but we generally ask claimants to submit these within about four weeks so we can assess your case promptly and fairly.
Et si je dépasse ce délai de quelques jours seulement, mon dossier sera-t-il automatiquement refusé ?
No, it won't be automatically refused. But without a valid reason, delays can affect how quickly we're able to assess and finalise your claim.
Je comprends. Est-ce que je peux demander une prolongation si mon médecin met du temps à me remettre le certificat ?
Yes — if you contact us before the deadline, we can usually extend it; even after that, we'll still review your situation individually rather than refuse automatically.
Merci, c'est plus clair. Une fois mon dossier complet, combien de temps faut-il en général pour recevoir une réponse ?
Once your file is complete, with all documents received, you'll typically hear back from our office within ten business days.
Très bien, merci beaucoup pour ces explications, je vais rassembler tout ça dès que possible.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- medical certificateOn dit « un certificat médical ».
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More French dialogues
Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All French dialogues · All languages