NAATIccl

Practice dialogues › French › Insurance

Home Insurance Claim After Storm Damage

French ↔ EnglishInsurance12 segments ≈256 wordsSegments of 35 words or fewer

Insurance Officer (speaking English) and Client (speaking French) talk through “Home Insurance Claim After Storm Damage”. You interpret both ways — English into French, and French into English — one segment at a time, exactly as in the CCL test.

Practise this dialogue with AI marking →

Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.

Full transcript

SEGMENT 1 · ENGLISH · 21 WORDS
Insurance Officer

Thanks for calling NRMA Insurance about your storm damage claim today. Can you tell me exactly what happened to your property?

SEGMENT 2 · FRENCH · 21 WORDS
Client

Bonjour, notre toiture a été endommagée pendant l'orage de jeudi dernier, et l'eau a commencé à couler dans la chambre principale.

SEGMENT 3 · ENGLISH · 25 WORDS
Insurance Officer

I'm sorry to hear that. Exactly what time did the leak start on Thursday night, and is the water still coming through the ceiling now?

SEGMENT 4 · FRENCH · 23 WORDS
Client

Ça a commencé vers vingt-deux heures, et malheureusement l'eau goutte encore un peu dans la chambre, même si on a mis des seaux.

SEGMENT 5 · ENGLISH · 23 WORDS
Insurance Officer

Could you give me your policy number, please, and do you happen to know the excess amount that applies for storm damage claims?

SEGMENT 6 · FRENCH · 21 WORDS
Client

Le numéro de police est cinq quatre trois deux un, mais je ne suis pas sûre du montant de la franchise.

SEGMENT 7 · ENGLISH · 24 WORDS
Insurance Officer

Your excess for this policy is six hundred and fifty dollars. We'll arrange for an assessor to inspect the roof within three business days.

SEGMENT 8 · FRENCH · 17 WORDS
Client

D'accord. Est-ce que je dois faire réparer le toit moi-même avant que l'expert vienne, ou dois-je attendre?

SEGMENT 9 · ENGLISH · 24 WORDS
Insurance Officer

Please don't arrange any permanent repairs until the assessor has confirmed the extent of the damage, unless it's genuinely needed to prevent further harm.

SEGMENT 10 · FRENCH · 18 WORDS
Client

Je comprends. Et si la maison devient inhabitable, est-ce que l'assurance couvre un hébergement temporaire pendant les réparations?

SEGMENT 11 · ENGLISH · 21 WORDS
Insurance Officer

Yes, temporary accommodation is covered if the property becomes unliveable, as long as you keep every receipt for reimbursement later on.

SEGMENT 12 · FRENCH · 18 WORDS
Client

Merci beaucoup, c'est très clair. Je vais garder tous les reçus et attendre l'appel de l'expert cette semaine.

Terms in this dialogue that cost marks

CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.

Practise it

Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.

Start this dialogue →

More French dialogues

Same topic · Insurance

How the test works

Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All French dialogues · All languages