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Disputed Physiotherapy Claim Under Extras Cover
Insurance Officer (speaking English) and 客户 (speaking French) talk through “Disputed Physiotherapy Claim Under Extras Cover”. You interpret both ways — English into French, and French into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks so much for calling Bupa today. I can see your claim for eight physiotherapy sessions was declined last week — could you tell me exactly what happened?
Bonjour, oui, j'ai eu une opération du genou il y a trois semaines à Melbourne, et Bupa a refusé de rembourser mes huit séances de kinésithérapie, ce qui me pose un vrai problème financier.
Your extras cover has a two-month waiting period for pre-existing conditions, unless it's an emergency admission. Was your knee surgery planned in advance?
Non, ce n'était pas prévu à l'avance, docteur, c'était une urgence après une chute chez moi, donc je ne comprends pas pourquoi ce délai s'applique.
I understand, but our records show the knee issue was noted before you joined in March, so the waiting period does apply here.
Mais je n'ai jamais eu de problème au genou avant cette chute! Je ne comprends pas d'où vient cette note dans mon dossier.
You can lodge an appeal with a specialist's letter confirming the surgery was unrelated, within thirty days of the decision.
D'accord, je vais demander une lettre à mon chirurgien. Combien de temps faut-il généralement pour recevoir une réponse à l'appel?
The review usually takes up to fifteen business days, and you can track the status anytime through the Bupa app.
Est-ce que je peux quand même recevoir un remboursement partiel maintenant, en attendant la décision finale?
No, we can't refund anything until the appeal's finalised, so please keep all your original receipts and the specialist's report.
Très bien, je garderai tous mes reçus et le rapport du chirurgien. Merci beaucoup pour votre aide aujourd'hui.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- extras coverDire « couverture complémentaire » ou « assurance extras », en précisant que cela concerne les soins hors Medicare.
- waiting periodDire « période d'attente », une expression simple et directe.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All French dialogues · All languages