Practice dialogues › French › Consumer Affairs
Cellphone Refund Dispute
Consumer Affairs Advisor (speaking English) and Client (speaking French) talk through “Cellphone Refund Dispute”. You interpret both ways — English into French, and French into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Tell me exactly what happened when you tried to return the faulty phone you bought from JB Hi-Fi last week in Chatswood.
J'ai acheté un téléphone à quatre cents dollars il y a trois jours chez JB Hi-Fi, et il s'éteint tout seul plusieurs fois par jour.
Did the staff offer you a repair, a replacement, or a full refund once you explained that the phone switches off on its own?
Ils ont seulement proposé une réparation, mais je ne veux plus de cet appareil, il ne fonctionne pas correctement.
Under Australian Consumer Law, a fault this serious is treated as a major failure, so you're entitled to choose a refund rather than accept a repair.
Donc je peux exiger le remboursement complet, même si le magasin refuse et insiste pour réparer le téléphone ?
Yes, that's correct. If the store still refuses once you've explained the law, you can lodge a formal written complaint with NSW Fair Trading.
Et si Fair Trading ne parvient pas à résoudre le problème avec le magasin, qu'est-ce que je dois faire ensuite ?
You could then apply to NCAT, the tribunal that handles consumer disputes, if Fair Trading isn't able to get the store to resolve this for you.
D'accord, donc je dois d'abord contacter Fair Trading, puis NCAT seulement si aucun accord n'est trouvé.
That's right. Keep the receipt, the repair quote, and any messages with the store staff, in case you need proof later on.
Merci beaucoup, je vais garder tous mes documents et contacter Fair Trading dès que possible.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawDire « droit australien de la consommation » ou garder « Australian Consumer Law ».
- fair tradingOn garde le nom « Fair Trading » tel quel, en précisant que c'est l'organisme de protection des consommateurs.
Practise it
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Start this dialogue →More French dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All French dialogues · All languages