Clarifying Missing Pages at Centrelink
Centrelink service officer (speaking English) and Separated parent (speaking Mandarin) talk through “Clarifying Missing Pages at Centrelink”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
English → 普通话
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL Mandarin practice test on naaticcl.com: 283 dialogues and 140 two-dialogue mock tests; transcripts free to read, 281 with model answers, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All Mandarin practice · NAATI CCL Mandarin mock test online (140 sets) · 看中文版 · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Welcome to the Services Australia service centre. My name is Peter. How can I help you today, and have you brought any paperwork with you?
Model answer and marking points
欢迎来到澳大利亚服务局服务中心。我叫彼得。请问您今天需要什么帮助？有没有带相关材料来？
What an examiner checks here:
- Services Australia service centre
- Staff member's name: Peter
- question: what help is needed today?
- question: has any paperwork been brought?
Easy to miss: Keep both questions rather than combining them into a statement.
我想问问补交材料的事。我和丈夫分居后，十月七日交了几份材料。这是十月十六日那封信，说材料不全，可我看不出具体缺哪几页。
Model answer and marking points
I'd like to ask about providing the missing documents. After my husband and I separated, I submitted several documents on 7 October. Here's the letter dated 16 October saying the documents are incomplete, but I can't work out exactly which pages are missing.
What an examiner checks here:
- Enquiry about providing missing documents
- Separated from husband
- Several documents submitted on 7 October
- Letter dated 16 October says documents are incomplete
- Cannot identify exactly which pages are missing
Easy to miss: Do not confuse the submission date, 7 October, with the letter date, 16 October.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →Thank you. The letter dated 16 October says pages 2 and 4 are missing. I can explain the request, but I can't decide your family payments today.
Model answer and marking points
谢谢。十月十六日的信上说，缺了第二页和第四页。我可以解释一下需要您补交什么，但今天不能决定您的家庭补助申请。
What an examiner checks here:
- Letter dated 16 October
- Pages 2 and 4 are missing
- Can explain the request
- Cannot decide family payments today
Easy to miss: The missing pages are 2 and 4, and no decision on family payments can be made today.
是我写的那份分居情况说明吗？我交了好几份材料，记得都扫描过了。您能帮我确认一下是哪份吗？
Model answer and marking points
Is it the statement I wrote about our separation? I submitted several documents, and I remember they were all scanned. Could you help me confirm which document it is?
What an examiner checks here:
- question: is it the written statement about the separation?
- Several documents submitted
- Remembers all documents being scanned
- question: can the officer confirm which document?
Easy to miss: The speaker remembers the documents being scanned; she does not say she personally scanned them.
Yes, it concerns your written statement about the separation. The copy we received contains pages 1 and 3. Please check your original for the missing pages.
Model answer and marking points
是的，说的是您写的那份分居情况说明。我们收到的副本里有第一页和第三页。请查看一下您的原件，看看缺的那两页是否在里面。
What an examiner checks here:
- Document is the written statement about the separation
- Received copy contains pages 1 and 3
- Check the original for the missing pages
Easy to miss: Pages 1 and 3 were received; they are not the missing pages.
原件就在我包里，我看一下。确实有第二页和第四页，上面还有签名和日期。那我只补交这两页就可以了吗？
Model answer and marking points
The original is right here in my bag. Let me have a look. Yes, pages 2 and 4 are here, and they have signatures and dates on them as well. So do I only need to submit these two pages?
What an examiner checks here:
- Original is in the speaker's bag
- Speaker checks the original
- Pages 2 and 4 are present
- Pages include signatures and dates
- question: is submitting only these two pages sufficient?
Easy to miss: Preserve the question about submitting only the two missing pages.
Yes, for this request, you only need to upload pages 2 and 4. Use your Centrelink account in myGov, and check that everything is clearly readable.
Model answer and marking points
是的，针对这次补交材料的要求，您只需要上传第二页和第四页。请通过myGov里的Centrelink账户上传，并检查所有内容是否都清晰可读。
What an examiner checks here:
- Only pages 2 and 4 need uploading
- Instruction applies to this request
- Use Centrelink account within myGov
- Check that all content is clearly readable
Easy to miss: The instruction to upload only two pages applies specifically to this request.
好，我平时就用myGov，今天可以重新扫描这两页。上传以后，是不是就表示我的家庭补助已经获批了？
Model answer and marking points
Okay, I normally use myGov, so I can scan these two pages again today. Once I've uploaded them, does that mean my family assistance has been approved?
What an examiner checks here:
- Normally uses myGov
- Can rescan these two pages today
- question: does uploading mean family assistance has been approved?
Easy to miss: Approval is a question, not a confirmed outcome.
Uploading those pages does not mean your payment has been approved. It supplies the missing information, and the team assessing your claim will consider it.
Model answer and marking points
上传这几页并不表示您的补助已经获批。这只是补充缺失的信息，负责审核您申请的团队会把这些信息纳入考虑。
What an examiner checks here:
- Uploading the pages does not mean payment approval
- Upload supplies missing information
- Team assessing the claim will consider that information
Easy to miss: Do not turn supplying missing information into approval of the payment.
明白了，就是先把材料补齐，申请还需要审核。您能把文件名称和缺的页码写下来吗？我怕回去以后又弄混了。
Model answer and marking points
I understand. I need to provide the missing documents first, and the application still needs to be assessed. Could you write down the document name and the missing page numbers? I'm worried I'll get them mixed up again when I get home.
What an examiner checks here:
- Understands missing documents must be supplied first
- Application still needs assessment
- question: can the document name and missing page numbers be written down?
- Worried about mixing them up again after returning home
Easy to miss: The application still requires assessment even after the documents are completed.
Certainly. I'll write down the document name and missing page numbers for you. Keep that note with your letter so you can check your upload.
Model answer and marking points
当然可以。我会把文件名称和缺失的页码写给您。请把这张纸条和信放在一起，方便您核对上传的内容。
What an examiner checks here:
- Will write down the document name
- Will write down missing page numbers
- Keep the note with the letter
- Use the note to check the upload
Easy to miss: The note must include both the document name and the missing page numbers.
谢谢，这样就清楚了。我会把纸条和信放在一起，上传前再核对一遍，确认第二页和第四页都清楚完整。
Model answer and marking points
Thank you, that's clear now. I'll keep the note and the letter together and check again before uploading to make sure pages 2 and 4 are both clear and complete.
What an examiner checks here:
- Explanation is now clear
- Will keep note and letter together
- Will check again before uploading
- Will ensure pages 2 and 4 are both clear and complete
Easy to miss: The final check is before uploading and covers both clarity and completeness.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Services Australia保留英文名称 Services Australia。
- Centrelink直接保留英文说“Centrelink”，因为这是专有机构名称。
- myGov直接保留英文说“myGov”，因为这是专有平台名称。
Practise it
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Start this dialogue →More Mandarin dialogues
Same topic · Social Services
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Continue with the NAATI CCL Mandarin practice test: 283 dialogues, 140 mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages