Clarifying Missing Pages at Centrelink
Centrelink service officer (speaking English) and Separated parent (speaking Mandarin) talk through “Clarifying Missing Pages at Centrelink”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Welcome to the Services Australia service centre. My name is Peter. How can I help you today, and have you brought any paperwork with you?
我想问问补交材料的事。我和丈夫分居后，十月七日交了几份材料。这是十月十六日那封信，说材料不全，可我看不出具体缺哪几页。
Thank you. The letter dated 16 October says pages 2 and 4 are missing. I can explain the request, but I can't decide your family payments today.
是我写的那份分居情况说明吗？我交了好几份材料，记得都扫描过了。您能帮我确认一下是哪份吗？
Yes, it concerns your written statement about the separation. The copy we received contains pages 1 and 3. Please check your original for the missing pages.
原件就在我包里，我看一下。确实有第二页和第四页，上面还有签名和日期。那我只补交这两页就可以了吗？
Yes, for this request, you only need to upload pages 2 and 4. Use your Centrelink account in myGov, and check that everything is clearly readable.
好，我平时就用myGov，今天可以重新扫描这两页。上传以后，是不是就表示我的家庭补助已经获批了？
Uploading those pages does not mean your payment has been approved. It supplies the missing information, and the team assessing your claim will consider it.
明白了，就是先把材料补齐，申请还需要审核。您能把文件名称和缺的页码写下来吗？我怕回去以后又弄混了。
Certainly. I'll write down the document name and missing page numbers for you. Keep that note with your letter so you can check your upload.
谢谢，这样就清楚了。我会把纸条和信放在一起，上传前再核对一遍，确认第二页和第四页都清楚完整。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Services Australia保留英文名称 Services Australia。
- Centrelink直接保留英文说“Centrelink”，因为这是专有机构名称。
- myGov直接保留英文说“myGov”，因为这是专有平台名称。
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Social Services
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How the test works
Continue with the NAATI CCL Mandarin practice test and mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages