Practice dialogues › Nepali › Consumer Affairs
Disputing an Overcharge at a Mobile Phone Repair Shop
Consumer Affairs Officer (speaking English) and Client (speaking Nepali) talk through “Disputing an Overcharge at a Mobile Phone Repair Shop”. You interpret both ways — English into Nepali, and Nepali into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Good morning, thank you for coming in today. Can you please tell me exactly what happened with the mobile phone repair shop and why you feel you were overcharged?
नमस्ते, मलाई एउटा मोबाइल फोन मर्मत पसलले पहिले अस्सी डलर भन्यो तर पछि एक सय पचास डलर तिराए। मलाई एकदमै अन्यायपूर्ण लाग्यो।
Did the shop give you a written quote beforehand, for example by SMS or email, and do you have a receipt showing the final amount you actually paid?
हो, उनीहरूले मलाई एसएमएसमा अस्सी डलरको मूल्य दिएका थिए, तर पैसा तिर्दा दिएको रसिदमा एक सय पचास डलर लेखिएको थियो, फरक स्पष्ट देखिन्छ।
When exactly did you make this payment, was it in cash or by card, and did the shop provide any invoice at that time?
मैले गएको मंगलबार नगदमा तिरेको थिएँ। सुरुमा उनीहरूले कुनै रसिद दिएका थिएनन्, मैले माग्दा मात्र पछि दिए।
You're entitled to lodge a formal complaint with NSW Fair Trading. They offer a free mediation service between consumers and businesses like this one.
त्यसो भए के पसलले मैले तिरेको अतिरिक्त रकम फिर्ता दिनुपर्छ? मैले कुनै थप काम गर्न भनेको थिइनँ।
Under Australian consumer law, a business generally cannot charge more than the quoted price unless you clearly agreed to additional work being carried out.
होइन, कुनै थप काम भएको थिएन, केवल सहमति भएअनुसार स्क्रिन मात्र बदलिएको थियो। त्यसैले मलाई थप शुल्क तिर्नुपर्ने कारण बुझिन।
I'll lodge your complaint with Fair Trading today. They usually contact the business within three business days, and if the shop refuses to cooperate, we can escalate further.
धन्यवाद, यो सुनेर राहत भयो। तर पसलले सहयोग गर्न अस्वीकार गरे भने अब म के गर्न सक्छु?
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair trading'Fair Trading' नाम अंग्रेजीमै राख्नुपर्छ किनकि यो एक विशिष्ट सरकारी संस्थाको नाम हो।
- australian consumer law'Australian Consumer Law' अंग्रेजीमै राख्नुहोस्, वा 'अस्ट्रेलियाको उपभोक्ता संरक्षण कानून' भनेर व्याख्या गर्नुहोस्।
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Nepali dialogues · All languages