Practice dialogues › Persian › Consumer Affairs
Mobile Phone Refund Dispute at NCAT
Consumer Affairs Officer (speaking English) and Client (speaking Persian) talk through “Mobile Phone Refund Dispute at NCAT”. You interpret both ways — English into Persian, and Persian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in today. Can you walk me through exactly what happened when your new phone suddenly stopped charging properly last week?
سلام، من یک گوشی موبایل از فروشگاه جیبی هایفای در چاتسوود خریدم، به قیمت ششصد و بیست دلار. بعد از ده روز، دیگه اصلاً شارژ نمیشد و کاملاً خاموش موند. وقتی برگشتم، فقط گفتن میتونن تعمیرش کنن، نه اینکه پولمو پس بدن.
Under Australian Consumer Law, if a fault is considered major, you're entitled to a full refund, not just a free repair or replacement.
خب پس منظورتون اینه که اگه نقص جدی باشه، حق دارم پولمو پس بگیرم، نه فقط تعمیر؟ ولی از کجا بفهمم این نقص «جدی» حساب میشه؟
A phone that completely stops charging within only ten days of purchase is generally treated as a major failure, not a minor one.
خب پس اگه فروشگاه بازم قبول نکنه پولمو پس بده، من چیکار باید بکنم؟
If JB Hi-Fi refuses a refund again, you're able to lodge an application with NCAT for a formal tribunal hearing about this dispute.
باشه، ولی NCAT دقیقاً چیه؟ باید هزینهای بپردازم؟ و چقدر طول میکشه تا نتیجه بگیرم؟
The NCAT application fee is around fifty-three dollars, and hearings are usually scheduled within about six to eight weeks after you lodge your case.
متوجه شدم. پس باید رسید خرید، خود گوشی، و هر ایمیل یا پیامکی که نشون بده فروشگاه درخواستمو رد کرده رو با خودم بیارم؟
Yes, please bring your original receipt, the faulty phone itself, and any emails or texts where the store refused your refund request.
بله، همهشون رو جمع میکنم. اگه فروشگاه بازم قبول نکنه، درخواست NCAT رو ثبت میکنم. خیلی ممنون از راهنماییتون.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawبگویید «قانون حمایت از مصرفکننده استرالیا» یا نام انگلیسی را نگه دارید.
Practise it
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Persian dialogues · All languages