Practice dialogues › Persian › Consumer Affairs
Online Shopping Refund Dispute Phone Call
Fair Trading Advisor (speaking English) and 客户 (speaking Persian) talk through “Online Shopping Refund Dispute Phone Call”. You interpret both ways — English into Persian, and Persian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Fair Trading New South Wales, this is David speaking. Can you tell me what happened with the item you bought online?
سلام آقای دیوید، سه هفته پیش یک مخلوطکن آشپزخانه از کوگان آنلاین سفارش دادم، به قیمت هشتاد و نه دلار، ولی وقتی رسید موتورش اصلاً روشن نشد.
Have you already contacted Kogan about this, or is this the first time you're raising the problem?
بله، با پشتیبانی کوگان تماس گرفتم. آنها گفتند فقط یک دستگاه جایگزین برایم میفرستند، اما من پول خودم را پس میخواهم، نه یک مخلوطکن دیگر.
Under Australian Consumer Law, if a fault is major, you're entitled to choose a refund instead of a replacement — that choice isn't up to the seller.
چطور باید ثابت کنم که این یک نقص جدی است؟ موتور از همان اول حتی یکبار هم روشن نشد.
A motor that has never worked at all counts as a major fault. Tell Kogan clearly that you're choosing a refund, not a replacement.
باشه، حتماً به آنها میگویم. اما آیا باید هزینه پست برگرداندن کالای خراب را خودم بپردازم؟
No, you shouldn't have to pay for return postage on a faulty item — Kogan should cover it and send a prepaid satchel through Australia Post.
متوجه شدم. بعد از اینکه بسته را برگرداندم، چقدر طول میکشد تا پولم را برگردانند؟
There's no fixed legal deadline for this, but Kogan's own company policy is to process refunds within about ten business days of receiving the item.
خیلی ممنون، الان روشن شد. پس منتظر بسته پستی از استرالیا پست میمانم و رسید خرید و شماره پیگیری سفارش را هم نگه میدارم.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingنام «Fair Trading» را به انگلیسی نگه دارید.
- australian consumer lawبگویید «قانون حمایت از مصرفکننده استرالیا» یا نام انگلیسی را نگه دارید.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Persian dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Persian dialogues · All languages