Practice dialogues › Sinhala › Insurance
Storm Damage Claim and Excess Payment Query
Insurance Officer (speaking English) and Client (speaking Sinhala) talk through “Storm Damage Claim and Excess Payment Query”. You interpret both ways — English into Sinhala, and Sinhala into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Thanks for calling NRMA Insurance. I understand your roof was damaged during last week's storm in Dapto — could you describe exactly what happened and when you first noticed it?
ඔව්, ගිය සතියේ දරුණු කුණාටුවෙන් මගේ වහලයේ උළු කිහිපයක් කැඩිලා, වහල් යට වතුර කාන්දු වෙනවා. මම ඒක දැක්කේ අද උදේ.
Your policy includes a six hundred dollar excess for storm damage claims. Would you like me to explain how that excess can be paid?
ඒ නම් හොඳයි. ඒත් මට අහන්න තිබුණේ, මේ හය සීයේ එක්සෙස් එකතුව වාරික වශයෙන් ගෙවන්න පුළුවන්ද කියලා?
Yes, the six hundred dollar excess can be split into two payments. If it isn't fully paid before repairs start, the claim may be delayed.
හොඳයි, තේරුනා. ස්තූතියි. එතකොට තක්සේරුකරු කවදාද පැමිණෙන්නේ?
I'll arrange an assessor to visit your Dapto property this Thursday at ten a.m. Could someone be home to let them in?
ඔව්, බ්රහස්පතින්දා උදේ මම ගෙදර ඉන්නම්. ඒත් අහන්න ඕන, සම්පූර්ණ අලුත්වැඩියාව රක්ෂණයෙන් ආවරණය වෙනවද, නැත්නම් මට අමතර මුදලක් ගෙවන්න වෙයිද?
Standard repairs are covered under your policy, but upgrades like premium tiles aren't included unless you choose to pay the difference yourself.
හරි, තේරුනා. අන්තිමට අහන්නම්, ක්ලේම් එකට තීරණයක් ගන්න කොච්චර කාලයක් යනවද?
Once the assessor's report is submitted, NRMA usually finalises the claim decision within five business days.
හොඳයි, ස්තූතියි. මම ඒ දුරකථන ඇමතුම බලාගෙන ඉන්නම්.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- NRMA Insurance"NRMA" නමම එලෙසින්ම භාවිත කරන්න; එය නිශ්චිත සමාගමක නාමයක් බැවින් පරිවර්තනය නොකළ යුතුය.
- Excess"excess" යන වචනයම එලෙසම භාවිතා කරන්න; අවශ්ය නම් "ස්වයං දායක මුදල" ලෙස පැහැදිලි කරන්න.
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Sinhala dialogues · All languages