Practice dialogues › Swahili › Insurance
Health Insurance Claim Follow-up
Claims Officer (speaking English) and Client (speaking Swahili) talk through “Health Insurance Claim Follow-up”. You interpret both ways — English into Swahili, and Swahili into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling Bupa, Mr. Otieno. I see you're following up on the claim for your knee surgery at Cabrini Hospital. Could you confirm your policy number for me?
Asante kwa kujibu. Nambari yangu ya sera ni B736504. Upasuaji wangu ulifanyika wiki iliyopita, na daktari alisema nitalipiwa ndani ya siku kumi na nne.
Thank you. I have your file open. Before we can process this, we need the specialist's itemised invoice and the discharge summary from the hospital.
Nina bili hiyo kutoka kwa daktari bingwa, lakini hospitali bado hawajanipa muhtasari wa kutoka. Nitaupata lini?
You'll need to request that directly from the hospital's records office. Without the discharge summary, we cannot finalise the claim, unfortunately.
Sawa, nitawapigia simu leo. Baada ya kuwasilisha nyaraka zote, itachukua muda gani kupata malipo?
Once we receive the complete paperwork, processing usually takes up to ten business days before the refund is deposited into your account.
Vizuri, huo ni muda mzuri. Je, malipo yataingia moja kwa moja kwenye akaunti yangu ya benki?
Yes, direct deposit. Just note that if your policy excess hasn't been paid yet, the claim won't be released until that's settled.
Naona. Excess yangu ni kiasi gani, na je naweza kuilipa mtandaoni?
Your excess is five hundred dollars, and yes, you can pay it securely through the Bupa app before Friday.
Sawa, nitalipa jioni ya leo kupitia programu. Asante kwa maelezo, nitawasiliana tena baada ya kupata muhtasari wa hospitali.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- excessSema 'kiasi cha ziada kinacholipwa na mwenye bima' au tumia neno 'excess' ukilielezea.
Practise it
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Swahili dialogues · All languages