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Personal Injury Claim under CTP Insurance
Claims Officer (speaking English) and Client (speaking Urdu) talk through “Personal Injury Claim under CTP Insurance”. You interpret both ways — English into Urdu, and Urdu into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Ms Bhatti, before we begin processing your personal injury claim, could you tell me exactly when and where your car accident occurred?
جی ہاں، یہ حادثہ جمعرات کی شام کوفس ہاربر کے قریب ہوا، جب ایک اور گاڑی نے میری گاڑی کو پیچھے سے ٹکر ماری۔
Thank you for that. Did you report this accident to NSW Police at the time, and do you have the event number?
جی ہاں، میں نے فوراً پولیس کو اطلاع دی تھی اور مجھے ایک ایونٹ نمبر بھی ملا تھا جو میرے پاس محفوظ ہے۔
You should notify NRMA, your CTP insurer, as soon as possible after any accident; you won't need to pay any upfront fee for lodging this claim.
ٹھیک ہے، لیکن کیا میرے علاج کے تمام اخراجات، جیسے فزیوتھراپی اور ڈاکٹر کی فیس، اس کلیم میں شامل ہوں گے؟
Yes, reasonable treatment costs like physiotherapy are generally covered, but we'll need two medical certificates from your doctor confirming the injury and expected recovery time.
میری کمر میں اب بھی شدید درد ہے، اور مجھے لگتا ہے کہ مجھے کسی ماہر ڈاکٹر کے پاس بھیجا جانا چاہیے۔
Your GP can provide a referral to an orthopaedic specialist; appointments are currently available at Coffs Harbour Base Hospital within the next two weeks.
ٹھیک ہے، لیکن کیا کلیم جمع کروانے کی کوئی مخصوص آخری تاریخ ہے؟ مجھے دیر ہونے کی فکر ہے۔
Under CTP rules, you generally must notify NRMA within three months of the accident, extendable to six months with a reasonable excuse for delay.
سمجھ گئی، میں جلد از جلد تمام ضروری کاغذات اور میڈیکل سرٹیفکیٹس جمع کروا دوں گی، آپ کی مدد کا شکریہ۔
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- event numberاسے 'ایونٹ نمبر' یا 'واقعے کا حوالہ نمبر' کہہ کر بیان کریں۔
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Urdu dialogues · All languages