NAATI CCL Arabic Business Dialogues: 12 practice dialogues

In business CCL practice, interpret enquiries about running a business, service arrangements and responsibilities discussed with a customer or adviser. This page brings together 12 original Arabic–English business practice dialogues from our library. Practise transferring the whole message, including names, numbers, conditions and requests.

All 12 Arabic business dialogues

Read the opening segment, then practise that exact dialogue or open its full transcript.

  1. Arranging an Interpreted Business Mentoring Session

    Opening segment · English

    Before we book your mentoring session here in Newcastle, could you tell me what your business does and whether you would prefer an Arabic interpreter?

    Practise this dialogue → Read full transcript
  2. Checking a Duplicated Purchase Before Finalising Accounts

    Opening segment · English

    Before we finalise your accounts, Mr Haddad, I need to check two entries of $485 dated 7 October. Do you remember making separate purchases?

    Practise this dialogue → Read full transcript
  3. Clarifying Contractor Access Before Key Collection

    Opening segment · English

    Before we arrange the handover, Ms Haddad, could you confirm when your Chatswood shop fitout starts and how many contractors need access to the premises?

    Practise this dialogue → Read full transcript
  4. Correcting a Catering Booking

    Opening segment · English

    Before we finalise arrangements for the Gosford event on 21 November, could we check the guest count? Your latest draft lists 85 people.

    Practise this dialogue → Read full transcript
  5. Correcting a Refrigeration Service Booking

    Opening segment · English

    Before we confirm the technician's visit, could you check the service address on this booking? It currently lists your Merrylands branch for fridge reference 63521.

    Practise this dialogue → Read full transcript
  6. Hiring Her First Café Employee

    Opening segment · English

    Thanks for holding, Fair Work Infoline, Chloe speaking. What would you like to ask about today?

    Practise this dialogue → Read full transcript
  7. Investigating a Grocery Delivery Shortage

    Opening segment · English

    Let's compare your delivery note with the stock received at your Fairfield shop, Mr Haddad. Which items were missing from the delivery on 15 October?

    Practise this dialogue → Read full transcript
  8. Legal Advice Before Signing a Franchise Agreement

    Opening segment · English

    Ms Haddad, thanks for coming in. I've read the franchise agreement, and some clauses need explaining before you sign anything.

    Practise this dialogue → Read full transcript
  9. Negotiating a Retail Shop Lease

    Opening segment · English

    Mrs Nassar, the vacant shop near the food court is still available. I can offer a five-year lease, with rent reviewed yearly. Does that suit you?

    Practise this dialogue → Read full transcript
  10. Organising Restaurant Training Records

    Opening segment · English

    Let's organise the training records for your Bankstown restaurant before you seek qualified compliance advice. What information have you kept from the session on 5 October?

    Practise this dialogue → Read full transcript
  11. Rebooking a Cancelled Workshop and Arranging an Interpreter

    Opening segment · English

    Ms Mansour, the workshop scheduled for 28 October was cancelled because the trainer became unavailable. We have replacement sessions at our Campbelltown centre in November.

    Practise this dialogue → Read full transcript
  12. Speaking at a Technology Business Breakfast

    Opening segment · English

    Thank you for coming to our Gosford office, Mr Haddad. We would like you to speak at our technology business breakfast on 13 November.

    Practise this dialogue → Read full transcript

Arabic business vocabulary

These notes come from this language’s vocabulary list. Terms belong to this topic’s vocabulary category or occur in the dialogues above. Renderings are study aids.

Fair Work

يُقال الاسم كما هو Fair Work لأنه اسم مؤسسة رسمية.

ترجمته إلى "العمل العادل" بشكل حرفي يجعله يبدو مفهومًا عامًا لا اسم جهة حكومية رسمية.

Ombudsman

يفضل استخدام كلمة 'أمين المظالم' مع ذكر الاسم الإنجليزي Ombudsman إذا استخدمه المتحدث، لأنه مصطلح رسمي معروف في الدول العربية أيضًا.

بعض المتقدمين يترجمونها إلى 'وسيط' أو 'محكّم' وهذا خطأ لأنه ليس طرفًا للتفاوض بل جهة تحقيق وفصل مستقلة رسمية.

Payslip

تُقال "كشف الراتب" أو "قسيمة الراتب"، وهذا مقابل مباشر ومفهوم.

يترجمها بعض المرشحين "عقد العمل" أو "كشف حساب بنكي"، فيخلطون بين وثيقة الراتب الدوري وأنواع أخرى من الوثائق.

Super

يقال 'التقاعد' أو تُستخدم كلمة 'سوبر' كاختصار مع شرح قصير 'حساب التقاعد الإلزامي'.

ترجمتها كـ'تأمين اجتماعي' أو الخلط بينها وبين مفهوم الضمان الاجتماعي العام، بينما هي حساب ادخار تقاعدي شخصي مستقل.

ACCC

يمكن قول 'الهيئة الأسترالية للمنافسة وحماية المستهلك' أو إبقاء الاختصار 'ACCC' مع شرح قصير عند الحاجة.

الخلط بينها وبين هيئات مالية أخرى مثل ASIC (الرقابة على الأسواق المالية)، بينما ACCC تختص بالمنافسة التجارية وحماية المستهلك.

Details to keep in your interpretation

These examples come from this topic’s practice answers. Compare the source, the detail to retain and the model interpretation.

Hiring Her First Café Employee

Hiring Her First Café Employee · segment 1

Thanks for holding, Fair Work Infoline, Chloe speaking. What would you like to ask about today?

Keep the final sentence as an open question.

Compare the model interpretation

شكراً لانتظارك، معك كلوي من خط الاستعلامات عن العمل العادل. عن ماذا تودّين الاستفسار اليوم؟

Legal Advice Before Signing a Franchise Agreement

Legal Advice Before Signing a Franchise Agreement · segment 1

Ms Haddad, thanks for coming in. I've read the franchise agreement, and some clauses need explaining before you sign anything.

Keep the requirement to explain the clauses before she signs anything.

Compare the model interpretation

سيدة حداد، شكراً لحضورك. قرأت اتفاقية الامتياز التجاري، وهناك بعض البنود التي تحتاج إلى توضيح قبل أن توقّعي على أي شيء.

Negotiating a Retail Shop Lease

Negotiating a Retail Shop Lease · segment 1

Mrs Nassar, the vacant shop near the food court is still available. I can offer a five-year lease, with rent reviewed yearly. Does that suit you?

A yearly rent review does not necessarily mean a yearly rent increase.

Compare the model interpretation

سيدة نصّار، المحل الشاغر بالقرب من منطقة المطاعم ما زال متاحاً. أقدر أعرض عليكِ عقد إيجار لمدة خمس سنوات، مع مراجعة الإيجار كل سنة. هل يناسبكِ ذلك؟

Keep practising in Arabic العربية

NAATI CCL Arabic practice materials · All Arabic dialogues · Arabic vocabulary list · Dialogue directory