Practice dialogues › Afrikaans › Insurance
Storm Damage Claim and Excess Payment
Insurance Claims Officer (speaking English) and 客户 (speaking Afrikaans) talk through “Storm Damage Claim and Excess Payment”. You interpret both ways — English into Afrikaans, and Afrikaans into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling Allianz Insurance. I have your file open for the storm damage claim at your Toowoomba property from last weekend. Can you describe exactly what happened?
Die storm het Saterdagaand ons dak baie beskadig—sowat tien dakteëls het afgewaai en water lek nou in die plafon in die sitkamer.
Your policy has a one-thousand-dollar excess that applies to storm claims. This amount is deducted before we cover any repair costs. Does that make sense?
Kan ek dalk in paaiemente betaal, of moet die volle bedrag heeltemal vooraf betaal word voordat die herstelwerk begin?
No, unfortunately the excess can't be paid in installments—it must be paid in full upfront before repairs start. We don't offer any part-payment arrangements for this fee.
Goed, dankie vir die duidelikheid. Wanneer kan die assessor by die huis kom om die skade te bekyk?
I can book the assessor for Thursday the fourteenth of May at half past nine in the morning. Does that time suit you, or would another day work better?
Ja, Donderdagoggend pas goed. As die dak nie dadelik herstel kan word nie, is daar dekking vir tydelike akkommodasie?
Yes, your policy includes temporary accommodation cover for up to fourteen days if the property becomes uninhabitable during the repair period.
Dankie, dit stel my gerus. Watter dokumente moet ek voorberei vir die assessor se besoek?
Please have your policy number, photos of the damage, and any repair quotes ready for the assessor's visit this Thursday morning.
Ek sal alles gereed hê teen Donderdagoggend. Baie dankie vir u hulp vandag.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- ExcessSê 'eie risiko' — dit is die standaard Afrikaanse finansiële term hiervoor.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Afrikaans dialogues
Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Afrikaans dialogues · All languages