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Private Health Insurance Gap Payment Query
Claims Officer (speaking English) and 客户 (speaking Afrikaans) talk through “Private Health Insurance Gap Payment Query”. You interpret both ways — English into Afrikaans, and Afrikaans into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling nib. I can see you're asking about your knee reconstruction claim from Ballarat Base Hospital last month, is that correct?
Ja, dis reg. Ek het die operasie op die veertiende Julie gehad, maar ek is nie seker of my twaalf-maande wagperiode klaar is nie.
Let me check that now. Your policy has a twelve-month waiting period for joint reconstructions, and there's a $750 hospital excess — have you already paid that?
Ja, ek het daardie sewehonderd-en-vyftig dollar reeds by die hospitaal betaal, maar ek verstaan nie hoekom die chirurg nog ekstra geld vra nie.
That's a separate specialist gap payment — your surgeon isn't part of our no-gap scheme, so Medicare and nib won't cover the full fee.
Ek verstaan. Kan ek met die chirurg onderhandel, of moet ek self die verskil betaal voor my fisioterapie-opvolg op Donderdag?
You can ask the surgeon's rooms to reduce the gap, or I can lodge a claim review if the invoice wasn't itemised correctly.
Goed, ek sal hulle bel. Hoeveel fisioterapie-sessies het ek nog oor vir hierdie jaar onder my ekstra-dekking?
You've used eight of your twelve annual physio sessions, so four remain before the benefit year resets in January.
Wonderlik, dankie. Moet ek 'n nuwe verwysing van my huisdokter kry, of kan ek net direk 'n afspraak by die fisioterapeut maak?
No referral is needed for extras claims — just present your nib member card at the clinic and we'll process it electronically.
Dit maak sin, dankie vir al die hulp. Ek sal weer bel as die chirurg nie bereid is om te onderhandel nie.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- waiting periodVertaal as 'wagtydperk' — dit is 'n standaard en verstaanbare Afrikaanse term.
- excessSê 'eie risiko' — dit is die standaard Afrikaanse finansiële term hiervoor.
- medicareSê net 'Medicare' soos dit is; dit is 'n eiename en het geen Afrikaanse vertaling nie.
Practise it
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Afrikaans dialogues · All languages