Practice dialogues › Croatian › Consumer Affairs
Faulty Phone Refund Dispute and NCAT Options
Consumer Affairs Advisor (speaking English) and Client (speaking Croatian) talk through “Faulty Phone Refund Dispute and NCAT Options”. You interpret both ways — English into Croatian, and Croatian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
What's the problem with your phone, and how long ago did you buy it from the store, exactly?
Kupila sam telefon u JB Hi-Fi trgovini prije tri tjedna za šesto četrdeset devet dolara, a sada se ekran stalno gasi i telefon se ne puni.
Did you contact JB Hi-Fi about it, and what exactly did the manager say when you asked for a refund?
Rekla sam mu za kvar, ali rekao je da trgovina ne vraća novac kad je telefon već korišten, nego nudi samo popravak.
Under Australian Consumer Law, a major fault gives you the right to choose a refund, repair or replacement, and the store can't simply refuse.
Ako trgovina i dalje odbija vratiti novac, mogu li to riješiti pred NCAT-om? Koliko dugo traje taj postupak i ima li troškova za mene?
NCAT hearings usually take around two to three months to be scheduled, and lodging an application costs a small filing fee — you don't need a lawyer for this.
To mi je jasno, hvala. Imam račun i nekoliko poruka s trgovinom o kvaru — je li to dovoljno?
Bring your original receipt, any emails or text messages with the store, and clear photos showing the fault — that's usually enough evidence for the tribunal.
Da, imam originalni račun na kojem piše šesto četrdeset devet dolara. Mogu li prijavu predati online još danas?
Yes, you can lodge the application online today through the NCAT website; you don't need to appear in person unless you're asked to.
Hvala vam puno na pomoći, sad znam točno što trebam učiniti.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawReći 'Australski zakon o zaštiti potrošača' – opisni prijevod koji prenosi bit zakona.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Croatian dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Croatian dialogues · All languages