Practice dialogues › Croatian › Insurance
Filing a Home Theft Insurance Claim
Insurance Claims Officer (speaking English) and 客户 (speaking Croatian) talk through “Filing a Home Theft Insurance Claim”. You interpret both ways — English into Croatian, and Croatian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Could you describe exactly what happened at your home in Bankstown late on Saturday night, and when you first realised someone had broken in?
U subotu navečer smo bili kod prijatelja, a kad smo se vratili oko ponoći, vidjeli smo da su vrata razvaljena i da je netko bio unutra.
Have you already reported this break-in to New South Wales Police yet, and do you have the event or reference number for that report?
Da, odmah smo prijavili policiji te iste noći. Dali su nam broj prijave, mislim da je 4471829.
Please list every item that was stolen, including their approximate purchase value, so I can record them correctly for your insurance claim.
Ukrali su nam laptop, nakit moje supruge i stari fotoaparat, sve zajedno vrijedno otprilike tri tisuće dolara.
Just so you know, your contents policy includes a five-hundred-dollar excess, which must be paid before the insurer releases the remaining claim amount.
Razumijem. A koliko otprilike traje cijeli taj postupak dok ne dobijemo obeštećenje?
Once we receive both the police report and your supporting documents, the assessment usually takes around ten to fourteen business days to complete.
Nažalost, za nakit nemamo račune jer je to bio dar, ali imamo fotografije s vjenčanja na kojima se to jasno vidi.
If you don't have original receipts, that's completely fine — bank statements or clear photographs of the items can still support your claim.
Hvala vam, puno mi je lakše sada kad znam što trebam učiniti. Sve ću dostaviti što prije budem mogao.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- reference numberPrevesti kao 'referentni broj' ili 'broj predmeta'.
- excessPrevesti kao 'vlastiti udio' ili 'iznos samopridržaja' u osiguranju.
- police reportReći 'policijski izvještaj' ili 'policijska prijava', ovisno o kontekstu (izvještaj = dokument, prijava = čin prijavljivanja).
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Croatian dialogues · All languages