Practice dialogues › Croatian › Insurance
CTP Personal Injury Claim Follow-up
Claims Officer (speaking English) and Client (speaking Croatian) talk through “CTP Personal Injury Claim Follow-up”. You interpret both ways — English into Croatian, and Croatian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Good afternoon, I'm calling from NRMA regarding your claim, reference number CTP-58421, about the car accident on 12 January. Could you tell me what happened?
Bila sam na Parramatta Roadu kad me udario drugi automobil, negdje oko sedam sati navečer, dvanaestog siječnja.
Thank you for explaining that. So the collision happened in the evening of 12 January, around seven o'clock, is that correct, and were you the driver?
Da, tako je, ja sam vozila. Udarac mi je oštetio vrat, imam jaku bol i ograničeno kretanje, pa mi je liječnik dao potvrdu.
I'm very sorry to hear that. Can you tell me exactly how long you were unable to work because of your injuries?
Nisam mogla raditi šest tjedana, od dvanaestog siječnja do dvadeset trećeg veljače, kako piše na liječničkoj potvrdi.
Do you have the police event number from when you reported the accident that evening, or the medical certificate yet?
Prijavila sam nesreću policiji te iste večeri i dobila sam broj događaja, ali ga trenutno nemam kod sebe.
That's fine — if you don't have it now, please send it and the medical certificate when you can, so we can continue the assessment.
Poslat ću vam oboje čim dobijem kopije. Hoće li osiguranje pokriti troškove fizioterapije i pregleda kod specijalista?
Yes, reasonable treatment costs related to your injury, including physiotherapy and specialist visits, will be covered once your claim is approved.
Hvala vam, to mi puno znači. Javit ću vam se čim dobijem sve dokumente od liječnika i policije.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Reference numberPrevesti kao 'referentni broj' ili 'broj predmeta'.
- Event numberPrevesti kao 'broj prijave' ili 'referentni broj događaja/incidenta'.
- Medical certificatePrevesti kao 'liječnička potvrda' ili 'liječničko uvjerenje'.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Croatian dialogues
Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Croatian dialogues · All languages