Investigating Missing Cartons
Account manager (speaking English) and Grocery shop owner (speaking German) talk through “Investigating Missing Cartons”. You interpret both ways — English into German, and German into English — one segment at a time, exactly as in the CCL test.
English → Deutsch
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL German practice test on naaticcl.com: 66 dialogues and 33 two-dialogue mock tests; transcripts and model answers free to read, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All German practice · 33 German mock tests · Auf Deutsch lesen · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Mr Baumgartner, let's compare your delivery note with the stock received at your Fairfield shop on 15 October. What seems to be missing from this delivery?
Model answer and marking points
Herr Baumgartner, vergleichen wir doch Ihren Lieferschein mit der Ware, die am 15. Oktober in Ihrem Geschäft in Fairfield angekommen ist. Was scheint bei dieser Lieferung zu fehlen?
What an examiner checks here:
- Addressed to Mr Baumgartner
- Compare delivery note with stock received
- Fairfield shop
- Delivery received on 15 October
- question: What appears to be missing from this delivery?
Easy to miss: Keep the delivery date as 15 October.
Ich hatte vierundzwanzig Kartons bestellt, aber nur einundzwanzig bekommen. Auf der Rechnung stehen trotzdem eintausendachthundertsechzig Dollar. Drei Kartons Tomatenkonserven fehlen.
Model answer and marking points
I ordered twenty-four cartons, but only received twenty-one. The invoice still shows one thousand eight hundred and sixty dollars. Three cartons of tinned tomatoes are missing.
What an examiner checks here:
- Ordered 24 cartons
- Received only 21 cartons
- Invoice still totals $1,860
- Three cartons of tinned tomatoes missing
Easy to miss: Distinguish the 24 cartons ordered from the 21 received and the three missing.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →Does the delivery note show twenty-four cartons as delivered, or twenty-one? Also, did you record the shortage before signing, or notice it after the driver left?
Model answer and marking points
Stehen auf dem Lieferschein vierundzwanzig oder einundzwanzig Kartons als geliefert? Und haben Sie die Fehlmenge vor dem Unterschreiben vermerkt oder erst bemerkt, nachdem der Fahrer weggefahren war?
What an examiner checks here:
- question: Does delivery note show 24 or 21 cartons as delivered?
- question: Was shortage recorded before signing?
- question: Was shortage only noticed after driver left?
Easy to miss: Preserve both questions and the distinction between recording the shortage before signing and noticing it after departure.
Auf dem Lieferschein stehen vierundzwanzig Kartons. Ich habe daneben geschrieben, dass nur einundzwanzig angekommen sind, und dann unterschrieben. Der Fahrer hat das gesehen.
Model answer and marking points
The delivery note says twenty-four cartons. I wrote next to that that only twenty-one had arrived, and then I signed it. The driver saw that.
What an examiner checks here:
- Delivery note lists 24 cartons
- Added written note that only 21 arrived
- Signed after adding the note
- Driver saw the annotation
Easy to miss: The shortage was written down before the delivery note was signed.
That note will help us investigate. Could you show me your copy and any delivery photos? I'll compare those with our warehouse records and the driver's paperwork.
Model answer and marking points
Dieser Vermerk hilft uns bei der Klärung. Könnten Sie mir Ihr Exemplar und gegebenenfalls Fotos von der Lieferung zeigen? Ich werde das mit unseren Lagerunterlagen und den Unterlagen des Fahrers vergleichen.
What an examiner checks here:
- Annotation will help investigation
- question: Can customer show their copy of delivery note?
- question: Can customer show any delivery photos?
- Will compare supplied material with warehouse records
- Will also compare with driver's paperwork
Easy to miss: Delivery photos are requested if available; their existence is not assumed.
Hier ist mein Exemplar. Fotos habe ich leider keine, aber ich habe die Kartons sofort gezählt. Die Rechnung ist am Freitag fällig. Was mache ich damit?
Model answer and marking points
Here's my copy. Unfortunately, I don't have any photos, but I counted the cartons straight away. The invoice is due on Friday. What should I do about it?
What an examiner checks here:
- Provides own copy of delivery note
- Has no photos
- Counted cartons immediately
- Invoice due on Friday
- question: What should customer do about the invoice?
Easy to miss: The invoice is due on Friday; it is not already overdue.
I'll mark the invoice as disputed and ask our accounts team to confirm how payment should be handled while we investigate. Please keep your annotated delivery note.
Model answer and marking points
Ich werde die Rechnung als strittig kennzeichnen und unsere Buchhaltung bitten, zu bestätigen, wie die Zahlung während unserer Prüfung gehandhabt werden soll. Bitte bewahren Sie Ihren Lieferschein mit dem Vermerk auf.
What an examiner checks here:
- Will mark invoice as disputed
- Will ask accounts team to confirm payment handling
- Payment handling concerns period while investigation is underway
- Customer should keep annotated delivery note
Easy to miss: Payment arrangements still need confirmation; no payment suspension is promised.
Gut, den hebe ich auf. Ich möchte die Rechnung nicht einfach liegen lassen. Können Sie mir schriftlich bestätigen, dass Sie die fehlenden Kartons prüfen?
Model answer and marking points
All right, I'll keep it. I don't want to just leave the invoice unattended. Could you confirm in writing that you're looking into the missing cartons?
What an examiner checks here:
- Will keep delivery note
- Does not want to simply ignore invoice
- question: Can supplier confirm investigation in writing?
- Investigation concerns missing cartons
Easy to miss: The customer asks for written confirmation of the investigation, not confirmation that the shortage has been proven.
Yes, I'll give you written confirmation of the reported shortage. If our investigation confirms those cartons were missing, would you prefer replacement stock or an invoice adjustment?
Model answer and marking points
Ja, ich gebe Ihnen eine schriftliche Bestätigung über die gemeldete Fehlmenge. Falls unsere Prüfung bestätigt, dass diese Kartons tatsächlich gefehlt haben, hätten Sie dann lieber eine Ersatzlieferung oder eine Anpassung der Rechnung?
What an examiner checks here:
- Will provide written confirmation of reported shortage
- Remedy conditional on investigation confirming cartons were missing
- question: Would customer prefer replacement stock?
- question: Would customer prefer an invoice adjustment instead?
Easy to miss: The shortage is reported but has not yet been confirmed by the investigation.
Eine Nachlieferung wäre mir lieber. Ich brauche die Tomatenkonserven fürs Wochenende. Falls das nicht klappt, möchte ich lieber eine korrigierte Rechnung. Können Sie mich anrufen, sobald Sie mehr wissen?
Model answer and marking points
I'd prefer a replacement delivery. I need the tinned tomatoes for the weekend. If that doesn't work out, I'd prefer a corrected invoice. Could you call me as soon as you know more?
What an examiner checks here:
- Prefers replacement delivery
- Needs tinned tomatoes for the weekend
- Wants corrected invoice if replacement does not work out
- question: Can supplier call as soon as more is known?
Easy to miss: The corrected invoice is the fallback; replacement stock is the first preference.
Certainly. I'll call the mobile number on your account once I've checked with the warehouse, and explain the findings and any available replacement arrangements.
Model answer and marking points
Selbstverständlich. Ich rufe Sie unter der Handynummer in Ihrem Kundenkonto an, sobald ich mit dem Lager Rücksprache gehalten habe, und erläutere Ihnen das Ergebnis sowie die verfügbaren Möglichkeiten für eine Ersatzlieferung.
What an examiner checks here:
- Agrees to call customer
- Will use mobile number on customer account
- Will call after checking with warehouse
- Will explain findings
- Will explain any available replacement arrangements
Easy to miss: The supplier promises to explain available replacement options, not to guarantee a replacement delivery.
Danke, die Handynummer in meinem Kundenkonto stimmt noch. Dann warte ich auf Ihren Anruf, bevor ich die fehlende Ware woanders bestelle.
Model answer and marking points
Thank you, the mobile number on my customer account is still correct. I'll wait for your call before ordering the missing goods elsewhere.
What an examiner checks here:
- Mobile number on customer account remains correct
- Will wait for supplier's call
- Will wait before ordering missing goods elsewhere
Easy to miss: The customer will wait for the call before ordering elsewhere.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first two full dialogues are marked free.
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