NAATI CCL German practice dialogues with audio and model answers

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Read the 66 English–German transcripts below, grouped by topic. Practice tests: NAATI CCL German practice page · 33 German mock tests · practice websites compared.

Full sample with model answersInsurance · 12 segments

Theft Insurance Claim After Home Break-In

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1 · Officer · English
Thanks for calling AAMI Insurance, this is the claims team speaking. I understand your home in Marrickville was broken into last Thursday. Can you confirm that date for me?
Model interpretation · German
Danke für Ihren Anruf bei AAMI Insurance, hier spricht das Schadensteam. Soweit ich weiß, wurde letzten Donnerstag in Ihr Haus in Marrickville eingebrochen. Können Sie mir dieses Datum bitte bestätigen?
What an examiner checks (4)
- AAMI Insurance, claims team speaking
- home in Marrickville
- broken into last Thursday
- question: can you confirm that date
Easy to miss: Keep the suburb name Marrickville and render the last line as a question asking to confirm the date, not as a statement.
2 · Client · German
Ja, das stimmt. Es war letzten Donnerstag, den siebten August. Sie haben meinen Laptop, meinen Fernseher und drei Schmuckstücke gestohlen, also insgesamt fünf Gegenstände.
Model interpretation · English
Yes, that's right. It was last Thursday, the seventh of August. They stole my laptop, my television and three pieces of jewellery, so five items in total.
What an examiner checks (5)
- confirms the date
- last Thursday, 7 August
- laptop and television stolen
- three pieces of jewellery
- five items in total
Easy to miss: Keep both numbers: three pieces of jewellery and five items in total, and do not drop the date 7 August.
3 · Officer · English
Have you already reported this incident to NSW Police? If so, could you please give me the report reference number for our records?
Model interpretation · German
Haben Sie den Vorfall schon bei der Polizei von New South Wales gemeldet? Falls ja, könnten Sie mir bitte die Aktenzeichen-Nummer des Berichts für unsere Unterlagen geben?
What an examiner checks (4)
- question: already reported to NSW Police
- condition: if so
- question: give the report reference number
- for our records
Easy to miss: There are two questions and a condition; do not merge them into one or drop the 'if so'.
4 · Client · German
Ja, ich habe es sofort gemeldet. Die Berichtsnummer lautet neun eins vier sieben zwei. Ich habe auch eine Liste aller gestohlenen Gegenstände beigefügt.
Model interpretation · English
Yes, I reported it straight away. The report number is nine one four seven two. I've also attached a list of all the stolen items.
What an examiner checks (3)
- reported immediately
- report number 9 1 4 7 2
- list of all stolen items attached
Easy to miss: Read the reference number back digit by digit exactly: 9-1-4-7-2.
5 · Officer · English
Was your alarm system activated at the time of the break-in? This detail affects how quickly we can assess your claim.
Model interpretation · German
War Ihre Alarmanlage zum Zeitpunkt des Einbruchs eingeschaltet? Dieses Detail beeinflusst, wie schnell wir Ihren Schaden begutachten können.
What an examiner checks (3)
- question: was the alarm system activated
- at the time of the break-in
- this detail affects how quickly the claim can be assessed
Easy to miss: Render the first sentence as a yes/no question and keep 'how quickly' rather than turning it into whether the claim is accepted.
6 · Client · German
Nein, der Alarm war leider nicht eingeschaltet. Wir waren übers Wochenende weg und hatten vergessen, ihn einzuschalten, bevor wir gingen.
Model interpretation · English
No, unfortunately the alarm wasn't switched on. We were away for the weekend and had forgotten to switch it on before we left.
What an examiner checks (3)
- negation: alarm was not switched on
- away for the weekend
- forgot to switch it on before leaving
Easy to miss: The alarm was NOT on; do not lose the negation or the reason that they forgot before leaving.
7 · Officer · English
That's fine, but without an active alarm, we'll need stronger proof of ownership. Do you have any receipts, warranties or photos for the stolen items?
Model interpretation · German
Das ist in Ordnung, aber ohne eingeschaltete Alarmanlage brauchen wir einen stärkeren Eigentumsnachweis. Haben Sie Quittungen, Garantiescheine oder Fotos von den gestohlenen Gegenständen?
What an examiner checks (4)
- that's fine
- condition: without an active alarm, stronger proof of ownership needed
- question: receipts, warranties or photos
- for the stolen items
Easy to miss: Keep all three types of evidence: receipts, warranties and photos.
8 · Client · German
Ich habe die Quittung für den Laptop und den Fernseher, aber für den Schmuck habe ich leider keine Belege, nur alte Fotos.
Model interpretation · English
I have the receipt for the laptop and the television, but for the jewellery I unfortunately have no proof of purchase, only old photos.
What an examiner checks (3)
- receipt for the laptop and the television
- negation: no receipts for the jewellery
- only old photos for the jewellery
Easy to miss: Do not mix up which items have receipts (laptop and TV) and which only have old photos (jewellery).
9 · Officer · English
That should help speed things up. Your policy has a five-hundred-dollar excess, which will be deducted from any approved payout amount.
Model interpretation · German
Das sollte helfen, die Sache zu beschleunigen. Ihre Police hat eine Selbstbeteiligung von fünfhundert Dollar, die von jeder genehmigten Auszahlungssumme abgezogen wird.
What an examiner checks (4)
- that should speed things up
- policy has an excess
- 500 dollars
- deducted from any approved payout
Easy to miss: 'Excess' is the Selbstbeteiligung, not an extra payment; keep the amount of 500 dollars and that it is deducted.
10 · Client · German
Verstanden. Wie lange dauert es normalerweise, bis die Schadensbewertung abgeschlossen ist?
Model interpretation · English
Understood. How long does it normally take for the claims assessment to be completed?
What an examiner checks (3)
- understood
- question: how long does the assessment normally take
- until the assessment is completed
Easy to miss: Keep this as a question about duration and keep the word 'normally'.
11 · Officer · English
An assessor will be in touch to arrange a home visit, though the exact timing can vary depending on current claim volumes.
Model interpretation · German
Ein Gutachter wird sich bei Ihnen melden, um einen Hausbesuch zu vereinbaren, aber der genaue Zeitpunkt kann je nach aktuellem Aufkommen an Schadensfällen unterschiedlich sein.
What an examiner checks (4)
- an assessor will be in touch
- to arrange a home visit
- exact timing can vary
- depends on current claim volumes
Easy to miss: Do not invent a specific timeframe; the speaker says timing varies depending on claim volumes.
12 · Client · German
Alles klar, danke. Ich bin in den nächsten Wochen meistens zu Hause, falls jemand vorbeikommen möchte.
Model interpretation · English
All right, thank you. I'm mostly at home over the next few weeks if someone would like to come by.
What an examiner checks (4)
- thanks
- mostly at home
- over the next few weeks
- condition: if someone wants to come by
Easy to miss: Keep 'mostly' and 'next few weeks'; do not turn it into being at home all the time.

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All 66 German–English dialogues are listed below by topic. Each page shows the complete transcript (with a model answer where one is ready) and the Australian terms in it; the practice room plays any of them segment by segment with AI marking.

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