Practice dialogues › German › Consumer Affairs
Formal Complaint Against an Electrician
Consumer Affairs Officer (speaking English) and Client (speaking German) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into German, and German into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Can you tell me exactly what went wrong with the electrical work at your unit in Wollongong, and when the problem first started?
Vor drei Wochen hat ein Elektriker in meiner Wohnung in Wollongong die Verkabelung erneuert, aber seitdem fällt ständig die Sicherung aus.
Did you keep the invoice, his licence details, and any record of the messages you sent trying to reach him afterwards?
Ja, ich habe eine Rechnung über vierhundertfünfzig Dollar, aber er antwortet weder auf Anrufe noch auf Nachrichten.
That's concerning, especially since it's a safety issue in your home. Under Australian Consumer Law, licensed electricians must repair faulty work or refund you.
Können Sie mir bitte erklären, wie ich eine offizielle Beschwerde bei NSW Fair Trading einreichen kann?
You can lodge a complaint directly through the NSW Fair Trading website, attaching the invoice, photos of the faulty wiring, and details of your contact attempts.
Und was passiert, wenn der Elektriker trotzdem nicht reagiert oder das Problem nicht behebt?
If he still doesn't respond within a reasonable time, Fair Trading can investigate the matter and may direct him to complete repairs or refund you.
Muss ich für diese Untersuchung selbst noch etwas bezahlen, oder übernimmt das Fair Trading vollständig?
No, lodging a complaint with NSW Fair Trading costs nothing at all, and you won't need to pay any fee for their investigation.
Das beruhigt mich sehr. Vielen Dank für die klare Erklärung – ich werde die Beschwerde noch heute online einreichen.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawMan sagt „Australian Consumer Law“ auf Englisch oder übersetzt es beschreibend als „australisches Verbraucherschutzgesetz“.
- fair tradingDer Name bleibt als 'Fair Trading' bzw. man ergänzt 'die Verbraucherschutzbehörde'.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More German dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All German dialogues · All languages