Practice dialogues › German › Consumer Affairs
Overcharged for a Washing Machine
Consumer Affairs Advisor (speaking English) and Customer (speaking German) talk through “Overcharged for a Washing Machine”. You interpret both ways — English into German, and German into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Can you walk me through exactly what happened when you went to pay for the washing machine at JB Hi-Fi?
Ja, natürlich. Ich habe für die Waschmaschine neunundachtzig Dollar bezahlt, aber auf dem Preisschild im Geschäft standen nur neunundsechzig Dollar.
Did you notice this price difference straight away, or only after you had already left the store with the machine?
Ich habe es erst zu Hause bemerkt, als ich den Kassenbon mit dem Foto vom Preisschild verglichen habe.
You can lodge a formal complaint with NSW Fair Trading, since this looks like a genuine pricing error rather than deliberate fraud.
Und wie lange dauert es normalerweise, bis die Firma auf so eine Beschwerde reagiert?
There's no fixed number of days set out in legislation, but Fair Trading will contact the store directly and follow up if it doesn't respond.
Verstehe. Und was passiert, wenn sich der Laden überhaupt nicht meldet?
If the store stays completely silent and never gets back to you, Fair Trading can refer the whole matter to NCAT, the tribunal that handles consumer disputes.
Das beruhigt mich. Muss ich sonst noch etwas als Nachweis vorlegen?
Yes, please keep your original receipt, a photo of the price tag, and your bank statement showing the eighty-nine dollar charge you were billed.
Alles klar, ich habe die Quittung, das Foto vom Preisschild und den Kontoauszug bereits gespeichert. Vielen Dank für Ihre Hilfe.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingDer Name bleibt als 'Fair Trading' bzw. man ergänzt 'die Verbraucherschutzbehörde'.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All German dialogues · All languages