Practice dialogues › German › Consumer Affairs
Faulty Charger Refund Dispute
Advisor (speaking English) and Client (speaking German) talk through “Faulty Charger Refund Dispute”. You interpret both ways — English into German, and German into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
You've reached NSW Fair Trading's consumer helpline this afternoon — what trouble have you run into with your online purchase?
Ich habe vor drei Wochen ein Ladegerät für meinen Laptop bei JB Hi-Fi online gekauft, aber es kam kaputt an, und sie wollen mir nicht das Geld zurückgeben.
Could you tell me exactly when you bought it, how much it cost, and whether you've already contacted the retailer about the fault?
Es hat einhundertneunundachtzig Dollar gekostet, und ich habe sie zweimal per E-Mail kontaktiert, aber ich habe keine Antwort bekommen.
Under the Australian Consumer Law, a faulty item entitles you to a free repair, replacement or full refund, even without the original receipt.
Und wenn sie sich weiterhin weigern, mir zu helfen, was kann ich dann tun?
Send the retailer a written letter of demand, suggesting a reasonable reply period, perhaps two weeks, before you escalate the matter any further.
Und wenn nach den zwei Wochen immer noch keine Antwort kommt, was passiert dann?
If they still refuse after that, you can lodge an application with NCAT, the tribunal that handles consumer disputes across New South Wales, usually within a few weeks.
Ist das teuer? Ich habe nicht mehr viel Geld übrig, nachdem ich schon so viel für das Ladegerät ausgegeben habe.
The NCAT filing fee is quite modest, and you generally won't need a lawyer if the matter settles before the hearing date.
Vielen Dank für die Erklärung. Ich werde noch heute den Brief an JB Hi-Fi schicken.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair TradingDer Name bleibt als 'Fair Trading' bzw. man ergänzt 'die Verbraucherschutzbehörde'.
- Australian Consumer LawMan sagt „Australian Consumer Law“ auf Englisch oder übersetzt es beschreibend als „australisches Verbraucherschutzgesetz“.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More German dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All German dialogues · All languages