Practice dialogues › German › Insurance
Hail Storm Roof Damage Claim in Bendigo
Claims Officer (speaking English) and Client (speaking German) talk through “Hail Storm Roof Damage Claim in Bendigo”. You interpret both ways — English into German, and German into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling today. I can see you've reported storm damage to your roof in Bendigo, so let's go through what happens next with your claim.
Danke, dass Sie sich darum kümmern. Der Sturm hat mehrere Dachziegel abgedeckt, und jetzt tropft Wasser durch die Decke im Wohnzimmer.
You'll need two independent roofing quotes so we can assess the repair, once those are submitted we can move forward with the claim.
Gibt es eine bestimmte Frist, bis wann ich diese beiden Angebote einreichen muss?
There's no strict deadline, but please upload the quotes through the RACV app as soon as you receive them, otherwise the claim can't progress.
Verstehe. Und wie hoch ist der Selbstbehalt, den ich zahlen muss, bevor die Reparaturen beginnen können?
Your excess is five hundred dollars, payable before repairs start. If it isn't paid, the roofing contractor won't be authorised to begin work.
Wir haben schon eine Plane über das Loch im Dach gelegt, um weiteren Schaden zu vermeiden. Bekommen wir die Kosten dafür erstattet?
Yes, keep the receipt for the tarp and any emergency make-safe work — RACV will reimburse reasonable costs once the claim is approved.
Die App zeigt mir leider immer wieder eine Fehlermeldung an, wenn ich versuche, Fotos hochzuladen. Was kann ich da tun?
If the app keeps failing, call our claims line directly and a consultant can upload the documents on your behalf instead.
Das ist gut zu wissen. Vielen Dank für Ihre Geduld, ich werde die Angebote und Fotos so schnell wie möglich einreichen.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- excessMan sagt 'Selbstbehalt'.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All German dialogues · All languages