Theft Insurance Claim After Home Break-In
Insurance Officer (speaking English) and Client (speaking German) talk through “Theft Insurance Claim After Home Break-In”. You interpret both ways — English into German, and German into English — one segment at a time, exactly as in the CCL test.
English → Deutsch
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL German practice test on naaticcl.com: 66 dialogues and 33 two-dialogue mock tests; transcripts and model answers free to read, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All German practice · 33 German mock tests · Auf Deutsch lesen · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Thanks for calling AAMI Insurance, this is the claims team speaking. I understand your home in Marrickville was broken into last Thursday. Can you confirm that date for me?
Model answer and marking points
Danke für Ihren Anruf bei AAMI Insurance, hier spricht das Schadensteam. Soweit ich weiß, wurde letzten Donnerstag in Ihr Haus in Marrickville eingebrochen. Können Sie mir dieses Datum bitte bestätigen?
What an examiner checks here:
- AAMI Insurance, claims team speaking
- home in Marrickville
- broken into last Thursday
- question: can you confirm that date
Easy to miss: Keep the suburb name Marrickville and render the last line as a question asking to confirm the date, not as a statement.
Ja, das stimmt. Es war letzten Donnerstag, den siebten August. Sie haben meinen Laptop, meinen Fernseher und drei Schmuckstücke gestohlen, also insgesamt fünf Gegenstände.
Model answer and marking points
Yes, that's right. It was last Thursday, the seventh of August. They stole my laptop, my television and three pieces of jewellery, so five items in total.
What an examiner checks here:
- confirms the date
- last Thursday, 7 August
- laptop and television stolen
- three pieces of jewellery
- five items in total
Easy to miss: Keep both numbers: three pieces of jewellery and five items in total, and do not drop the date 7 August.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →Have you already reported this incident to NSW Police? If so, could you please give me the report reference number for our records?
Model answer and marking points
Haben Sie den Vorfall schon bei der Polizei von New South Wales gemeldet? Falls ja, könnten Sie mir bitte die Aktenzeichen-Nummer des Berichts für unsere Unterlagen geben?
What an examiner checks here:
- question: already reported to NSW Police
- condition: if so
- question: give the report reference number
- for our records
Easy to miss: There are two questions and a condition; do not merge them into one or drop the 'if so'.
Ja, ich habe es sofort gemeldet. Die Berichtsnummer lautet neun eins vier sieben zwei. Ich habe auch eine Liste aller gestohlenen Gegenstände beigefügt.
Model answer and marking points
Yes, I reported it straight away. The report number is nine one four seven two. I've also attached a list of all the stolen items.
What an examiner checks here:
- reported immediately
- report number 9 1 4 7 2
- list of all stolen items attached
Easy to miss: Read the reference number back digit by digit exactly: 9-1-4-7-2.
Was your alarm system activated at the time of the break-in? This detail affects how quickly we can assess your claim.
Model answer and marking points
War Ihre Alarmanlage zum Zeitpunkt des Einbruchs eingeschaltet? Dieses Detail beeinflusst, wie schnell wir Ihren Schaden begutachten können.
What an examiner checks here:
- question: was the alarm system activated
- at the time of the break-in
- this detail affects how quickly the claim can be assessed
Easy to miss: Render the first sentence as a yes/no question and keep 'how quickly' rather than turning it into whether the claim is accepted.
Nein, der Alarm war leider nicht eingeschaltet. Wir waren übers Wochenende weg und hatten vergessen, ihn einzuschalten, bevor wir gingen.
Model answer and marking points
No, unfortunately the alarm wasn't switched on. We were away for the weekend and had forgotten to switch it on before we left.
What an examiner checks here:
- negation: alarm was not switched on
- away for the weekend
- forgot to switch it on before leaving
Easy to miss: The alarm was NOT on; do not lose the negation or the reason that they forgot before leaving.
That's fine, but without an active alarm, we'll need stronger proof of ownership. Do you have any receipts, warranties or photos for the stolen items?
Model answer and marking points
Das ist in Ordnung, aber ohne eingeschaltete Alarmanlage brauchen wir einen stärkeren Eigentumsnachweis. Haben Sie Quittungen, Garantiescheine oder Fotos von den gestohlenen Gegenständen?
What an examiner checks here:
- that's fine
- condition: without an active alarm, stronger proof of ownership needed
- question: receipts, warranties or photos
- for the stolen items
Easy to miss: Keep all three types of evidence: receipts, warranties and photos.
Ich habe die Quittung für den Laptop und den Fernseher, aber für den Schmuck habe ich leider keine Belege, nur alte Fotos.
Model answer and marking points
I have the receipt for the laptop and the television, but for the jewellery I unfortunately have no proof of purchase, only old photos.
What an examiner checks here:
- receipt for the laptop and the television
- negation: no receipts for the jewellery
- only old photos for the jewellery
Easy to miss: Do not mix up which items have receipts (laptop and TV) and which only have old photos (jewellery).
That should help speed things up. Your policy has a five-hundred-dollar excess, which will be deducted from any approved payout amount.
Model answer and marking points
Das sollte helfen, die Sache zu beschleunigen. Ihre Police hat eine Selbstbeteiligung von fünfhundert Dollar, die von jeder genehmigten Auszahlungssumme abgezogen wird.
What an examiner checks here:
- that should speed things up
- policy has an excess
- 500 dollars
- deducted from any approved payout
Easy to miss: 'Excess' is the Selbstbeteiligung, not an extra payment; keep the amount of 500 dollars and that it is deducted.
Verstanden. Wie lange dauert es normalerweise, bis die Schadensbewertung abgeschlossen ist?
Model answer and marking points
Understood. How long does it normally take for the claims assessment to be completed?
What an examiner checks here:
- understood
- question: how long does the assessment normally take
- until the assessment is completed
Easy to miss: Keep this as a question about duration and keep the word 'normally'.
An assessor will be in touch to arrange a home visit, though the exact timing can vary depending on current claim volumes.
Model answer and marking points
Ein Gutachter wird sich bei Ihnen melden, um einen Hausbesuch zu vereinbaren, aber der genaue Zeitpunkt kann je nach aktuellem Aufkommen an Schadensfällen unterschiedlich sein.
What an examiner checks here:
- an assessor will be in touch
- to arrange a home visit
- exact timing can vary
- depends on current claim volumes
Easy to miss: Do not invent a specific timeframe; the speaker says timing varies depending on claim volumes.
Alles klar, danke. Ich bin in den nächsten Wochen meistens zu Hause, falls jemand vorbeikommen möchte.
Model answer and marking points
All right, thank you. I'm mostly at home over the next few weeks if someone would like to come by.
What an examiner checks here:
- thanks
- mostly at home
- over the next few weeks
- condition: if someone wants to come by
Easy to miss: Keep 'mostly' and 'next few weeks'; do not turn it into being at home all the time.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Reference numberMan sagt 'Referenznummer' oder 'Aktenzeichen', je nach Kontext.
- ExcessMan sagt 'Selbstbehalt'.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first two full dialogues are marked free.
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All German dialogues · All languages