Practice dialogues › German › Insurance
Theft Insurance Claim After Home Break-In
Insurance Officer (speaking English) and 客户 (speaking German) talk through “Theft Insurance Claim After Home Break-In”. You interpret both ways — English into German, and German into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling AAMI Insurance, this is the claims team speaking. I understand your home in Marrickville was broken into last Thursday. Can you confirm that date for me?
Ja, das stimmt. Es war letzten Donnerstag, den siebten August. Sie haben meinen Laptop, meinen Fernseher und drei Schmuckstücke gestohlen, also insgesamt fünf Gegenstände.
Have you already reported this incident to NSW Police? If so, could you please give me the report reference number for our records?
Ja, ich habe es sofort gemeldet. Die Berichtsnummer lautet neun eins vier sieben zwei. Ich habe auch eine Liste aller gestohlenen Gegenstände beigefügt.
Was your alarm system activated at the time of the break-in? This detail affects how quickly we can assess your claim.
Nein, der Alarm war leider nicht eingeschaltet. Wir waren übers Wochenende weg und hatten vergessen, ihn einzuschalten, bevor wir gingen.
That's fine, but without an active alarm, we'll need stronger proof of ownership. Do you have any receipts, warranties or photos for the stolen items?
Ich habe die Quittung für den Laptop und den Fernseher, aber für den Schmuck habe ich leider keine Belege, nur alte Fotos.
That should help speed things up. Your policy has a five-hundred-dollar excess, which will be deducted from any approved payout amount.
Verstanden. Wie lange dauert es normalerweise, bis die Schadensbewertung abgeschlossen ist?
An assessor will be in touch to arrange a home visit, though the exact timing can vary depending on current claim volumes.
Alles klar, danke. Ich bin in den nächsten Wochen meistens zu Hause, falls jemand vorbeikommen möchte.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- reference numberMan sagt 'Referenznummer' oder 'Aktenzeichen', je nach Kontext.
- excessMan sagt 'Selbstbehalt'.
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All German dialogues · All languages