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Storm Damage Home Insurance Claim
Claims Officer (speaking English) and 客户 (speaking Japanese) talk through “Storm Damage Home Insurance Claim”. You interpret both ways — English into Japanese, and Japanese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling NRMA Insurance, this is Claims Officer Sarah. I understand you'd like to report storm damage to your roof in Wollongong from last week's storm, is that correct?
はい、そうなんです。先週の暴風雨で屋根瓦がかなり飛ばされてしまって、天井から雨漏りしています。SESに連絡して、屋根にブルーシートをかけてもらいました。
Could you give me your policy number and the exact date the storm damaged your property, please?
保険証券番号は4489201です。被害があったのは先週の木曜日の夜、10月2日でした。
How extensive is the damage - is the roof fully exposed, and have you needed any emergency repairs since the storm hit?
屋根は3分の1くらいめくれてしまって、寝室の天井にも水が染みています。SESの応急処置のおかげで、今のところこれ以上の雨漏りは防げています。
Your policy has a five hundred dollar excess, which will simply be deducted from the total payout rather than paid upfront by you.
500ドルの自己負担額は、修理を始める前に払わないといけないんですか。今すぐは正直、厳しいです。
Correct, no upfront payment is needed at all, unless you choose to request urgent repairs before the assessor confirms the claim is approved.
それなら安心しました。査定の予約は、いつ頃取れそうでしょうか。
An assessor will visit within seven business days; if they find further structural damage, we may need to lodge a supplementary claim afterward.
分かりました。追加の損傷が見つかった場合は、また連絡すればいいんですね。ありがとうございます。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- NRMA Insurance固有名詞なので「NRMA」または「NRMA保険」とそのまま言う。
- Excess「自己負担額」または保険業界用語として『免責金額』と訳す。
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Japanese dialogues · All languages