Practice dialogues › Japanese › Insurance
Health Insurance Claim Rejected for Missing Item Numbers
Bupa Claims Officer (speaking English) and 客户 (speaking Japanese) talk through “Health Insurance Claim Rejected for Missing Item Numbers”. You interpret both ways — English into Japanese, and Japanese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling Bupa health insurance, my name is Claire. Could you please give me your policy number so I can find your claim?
はい、保険証番号は12345678です。先週、理学療法の請求をしたんですが、却下されてしまって困っています。
Your claim was rejected because the invoice didn't include item numbers for each physiotherapy session. Without those, we can't verify what was billed.
え、それでは、また整体院に戻って書類をもらわないといけないんですか?
Yes, please ask the clinic reception for an itemised invoice showing the item numbers and provider details before you resend it to us.
分かりました。新しい請求書をもらったら、どうやって送ればいいですか?
You can upload the corrected invoice through the Bupa app or post it to us. Once we receive it, we'll review your claim as soon as possible.
実は、六回分のセラピーで四百六十ドルかかったんですが、全額戻ってきますか?
We can't guarantee full reimbursement unless the item numbers match your extras cover table, but most physiotherapy claims are covered at a set percentage.
分かりました、明日木曜日にチャッツウッドの整体院に行って、請求書をもらってきます。
Your reference number is 48213. Once you resubmit the correct invoice, our claims team will review it and let you know if anything else is required.
ありがとうございます、それでは新しい請求書ができたら、またアプリで送ります。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Extras cover「エクストラ保険」または「付帯給付」と訳す。
- Reference number「受付番号」または「参照番号」と訳す。
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Japanese dialogues · All languages