Practice dialogues › Mandarin › Consumer Affairs
Mobile Plan Billing Dispute
Customer Service Officer (speaking English) and Customer (speaking Mandarin) talk through “Mobile Plan Billing Dispute”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Customer service, billing department speaking, thank you for calling today. I have your account open here. Could you tell me exactly what looks incorrect on your latest mobile phone bill?
你好，我看了一下我的账单，这两个月都被多收了45澳元的费用，可是我办的是无限流量套餐，不应该有额外收费啊。
Thank you. Could you confirm your account number and current plan type? Have you used your phone for international roaming recently, perhaps while travelling overseas?
账号是1234567，套餐是无限流量的。我没有出国，也没有用漫游，一直都在悉尼用手机，在家和公司之间来回。
I'm sorry for the inconvenience this has caused you. I'll check our system logs carefully, but this may take up to three business days to confirm.
好的，那在你们调查期间，我是不是需要先把这多收的45澳元也一起交了？
You don't need to pay the disputed forty-five dollars right now, only the base monthly fee, until we've finished our investigation into this matter.
如果最后证实是你们收费出错了，那退款是直接退到我的银行账户，还是抵扣到下个月的账单上？
If the error is confirmed, we'll credit the full refund to your next bill within five business days, without any extra charge to you.
谢谢你的说明，如果到时候还是没有处理好，我可以直接去投诉，是通过电信行业申诉专员那边吗？
Yes, if it's still not resolved after that period, you can escalate the matter to the Telecommunications Industry Ombudsman for further review.
好的，谢谢你，那我先按时把每月基本月费交了，三个工作日后我再打电话确认调查结果。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Ombudsman建议直接说英文Ombudsman，或译为“监察专员”或“申诉专员”，第一次说明可加一句解释，例如“负责处理投诉的独立机构”。
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Mandarin dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages