Practice dialogues › Mandarin › Consumer Affairs
Online Shopping Refund Phone Call
Consumer Affairs Officer (speaking English) and Client (speaking Mandarin) talk through “Online Shopping Refund Phone Call”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Good morning, this is NSW Fair Trading consumer support. Thanks for calling today. Could you tell me exactly what happened with your online purchase?
早上好，我上个星期在Kogan网上买了一个搅拌机，收到的时候发现外壳是裂开的，我想申请退款。
Could you tell me exactly when you purchased the blender, and do you still have the order number or receipt from Kogan?
是十天前买的，一共花了89澳元，订单号我这边有，需要的话我可以提供给您。
Under Australian Consumer Law, if an item arrives faulty, you're entitled to a refund or replacement, provided you reported the fault within a reasonable time.
如果卖家不理我，或者拒绝退款，我该怎么办呢？
If the seller doesn't respond or refuses to help within a reasonable time, you're entitled to lodge a formal complaint directly with Fair Trading.
好的，那我要怎么在网上提交这个投诉呢？
You can lodge it online through the NSW Fair Trading website. Just upload your order number, the receipt, and clear photos showing the damage to the blender.
明白了，那提交之后大概需要多久才会有回复？
Once you submit it, our team typically acknowledges your complaint within a few business days, then reviews it and follows up directly with the seller on your behalf.
好的，我记一下：把订单号、收据和搅拌机损坏的照片准备好，上传到公平交易局网站提交，你们会在几个工作日内先确认，然后再跟卖家联系处理，谢谢。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair trading直接说英文 Fair Trading，因为这是机构专有名词，各州有各自的Fair Trading部门。
- australian consumer law译为“澳大利亚消费者法”，是官方且标准的译法。
Practise it
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages