Practice dialogues › Marathi › Consumer Affairs
Faulty Phone Refund at JB Hi-Fi
Store Manager (speaking English) and Customer (speaking Marathi) talk through “Faulty Phone Refund at JB Hi-Fi”. You interpret both ways — English into Marathi, and Marathi into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in, Mrs Deshmukh. Before we start the paperwork, can you describe exactly what's gone wrong with the phone since you bought it?
नमस्कार, फोन घेतल्यापासून स्क्रीन अचानक काळी पडते आणि फोन गोठून जातो. या आठवड्यात तीन वेळा असं झालं आहे.
Under the Australian Consumer Law, if a product has a major failure, you're entitled to a refund, replacement, or repair — the choice can be yours, not just ours.
म्हणजे मी दुरुस्तीऐवजी थेट पूर्ण परतावा मागू शकते का, की आधी दुरुस्तीचा प्रयत्न करावा लागेल?
If it's only a minor issue, we'd normally offer a free repair first. But three freezes this week points to something more serious.
हो, तीन वेळा गोठलं आणि कालही फोनवर कॉल करता आला नाही. वापरणंच अवघड झालंय आता.
That does sound like a major failure. I can process a full refund of $899 — do you have the receipt or order confirmation?
माझ्याकडे ईमेलवर जेबी हाय-फायची डिजिटल पावती आहे. परतावा मिळायला साधारण किती वेळ लागतो?
There's no fixed day limit under the law, but once we verify the fault, JB Hi-Fi usually completes refunds within the same week.
ठीक आहे. आणि समजा दुकानाने परतावा द्यायला नकार दिला, तर मग मी काय करू शकते?
If we can't reach an agreement, you can lodge a complaint with NSW Fair Trading, or apply to NCAT to resolve the dispute.
समजलं, धन्यवाद. कृपया परताव्याची प्रक्रिया सुरू करा, मी पावती लगेच पाठवते.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer law'Australian Consumer Law' असे इंग्रजी नाव तसेच ठेवावे किंवा 'ऑस्ट्रेलियन ग्राहक कायदा' असे भाषांतर करावे.
- fair trading'Fair Trading' असे इंग्रजीत तसेच सांगावे.
Practise it
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Marathi dialogues · All languages