Practice dialogues › Marathi › Consumer Affairs
Disputing an Overcharged Car Repair Invoice
Consumer Affairs Adviser (speaking English) and 客户 (speaking Marathi) talk through “Disputing an Overcharged Car Repair Invoice”. You interpret both ways — English into Marathi, and Marathi into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Thanks for coming in, Mr Deshmukh. Tell me exactly what happened with the invoice from the mechanic in Blacktown last Thursday.
नमस्कार. गेल्या गुरुवारी त्यांनी ब्रेक दुरुस्तीसाठी चारशे पन्नास डॉलरचे कोटेशन दिले होते, पण बिल आठशे नव्वद डॉलरचे आले. मी विचारले असता ते म्हणाले की पार्ट्सची किंमत वाढली आहे.
Did you receive that original quote in writing, and did you raise this overcharge directly with the workshop before coming here today?
हो, कोटेशन एसएमएसवर लिखित स्वरूपात होते. मी त्यांना फोन केला, पण त्यांनी परतावा द्यायला स्पष्ट नकार दिला आणि म्हणाले की जास्तीचे पैसे योग्यच आहेत.
First, write to the workshop clearly stating the overcharge and requesting a full refund of the difference, giving them a reasonable time to respond.
ठीक आहे. पत्रात नक्की काय काय नमूद करायला हवे, जेणेकरून ते गांभीर्याने घेतील?
Include a copy of the invoice, the original quote, the exact dates, and a clear request for the four hundred and forty dollar refund.
आणि जर त्यांनी उत्तरच दिले नाही, किंवा उत्तर समाधानकारक नसेल, तर पुढे मी काय करावे?
If they don't respond, or their answer isn't satisfactory, you can lodge a formal complaint with NSW Fair Trading, who may help mediate the dispute.
फेअर ट्रेडिंगकडे तक्रार केल्यावर परतावा नक्की मिळेल याची खात्री असते का?
No, mediation isn't guaranteed to succeed—it remains voluntary for both sides. If the workshop still refuses, escalating to NCAT becomes an option later.
समजले. मी आज रात्रीच पत्र लिहून पाठवतो, आणि जर उत्तर आले नाही तर एनएसडब्ल्यू फेअर ट्रेडिंगकडे तक्रार करतो.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair trading'Fair Trading' असे इंग्रजीत तसेच सांगावे.
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Marathi dialogues · All languages