Practice dialogues › Portuguese › Insurance
Storm Damage Claim and Excess Payment
Claims Officer (speaking English) and Policyholder (speaking Portuguese) talk through “Storm Damage Claim and Excess Payment”. You interpret both ways — English into Portuguese, and Portuguese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling NRMA Insurance, Mr. Ferreira. I have your claim open — can you confirm the storm damaged your roof on Sunday night in Ballina?
Sim, confirmo. O vento forte arrancou várias telhas do telhado e agora há um buraco enorme bem em cima do quarto das crianças, e está chovendo lá dentro.
Has a tarping company been out to cover that hole, or is the roof still exposed to the rain right now?
Não, ainda não veio ninguém. Cobrimos com uma lona velha, mas está vazando bastante. Quando vou precisar pagar essa franquia de setecentos dólares?
The $700 excess isn't paid upfront — it's deducted from your claim payout once repairs are approved. I'll also arrange emergency tarping within 24 hours.
Ah, entendi, obrigado por explicar. Esse serviço de lona é gratuito ou vai custar alguma coisa a mais para nós?
The tarping is free under your policy since it's temporary storm damage mitigation. Our technician will call before arriving, usually within the next day.
Só tenho problema com o horário — trabalho até as quatro da tarde, então só posso estar em casa depois disso.
That's fine — if nobody's home, the technician can't access the roof, so we'll book you for half past four instead.
Perfeito, quatro e meia funciona bem para mim, e vou avisar meu vizinho para ficar de olho até eu chegar.
Great, I'll note that. Once the tarping's done, our assessor will inspect the roof and send a repair quote within five business days.
Muito obrigado pela ajuda, isso me deixa bem mais tranquilo sabendo que está tudo organizado.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- nrma insuranceMantenha o nome como 'NRMA Insurance', pois é uma marca comercial específica sem equivalente em português.
- excessTraduzir como 'franquia', termo padrão em português para seguros.
Practise it
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Portuguese dialogues · All languages