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Personal Injury Claim After a Car Accident
Claims Officer (speaking English) and Client (speaking Portuguese) talk through “Personal Injury Claim After a Car Accident”. You interpret both ways — English into Portuguese, and Portuguese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Mr. Oliveira, thanks for calling NRMA Insurance. Could you walk me through exactly what happened during the collision on Pennant Hills Road last Thursday afternoon?
Foi na quinta-feira passada, por volta das quatro da tarde. Eu estava parado no sinal vermelho na Pennant Hills Road quando um carro bateu na traseira do meu veículo.
I'm sorry to hear that. Did you receive treatment at Royal North Shore Hospital, and were any scans or X-rays taken during that visit?
Sim, fui levado de ambulância até o Royal North Shore Hospital. Fizeram uma radiografia da coluna e um exame no pescoço, mas ainda não recebi os resultados completos.
How many days have you been unable to work since the accident occurred, and has your doctor already provided a medical certificate?
Já estou sem trabalhar há oito dias. O médico me deu um atestado, mas disse que talvez eu precise de mais tempo de repouso.
You'll need to upload your medical certificate, the police report number, and all receipts through our online claims portal, not by email.
Entendi. E quanto tempo costuma levar para vocês avaliarem se o pedido foi aprovado ou não?
If the assessment confirms whiplash and soft tissue damage, we can usually process your claim within fifteen business days from today.
Enquanto isso, seria possível vocês fornecerem um carro alugado? Preciso ir às consultas médicas e não tenho outro meio de transporte.
Unfortunately we can't provide a rental car unless the assessment confirms the other driver was clearly at fault for the collision.
Entendo. Vou enviar todos os documentos pelo portal ainda hoje e aguardar o resultado da avaliação de vocês.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- NRMA InsuranceMantenha o nome como 'NRMA Insurance', pois é uma marca comercial específica sem equivalente em português.
- Medical certificateTraduzir como 'atestado médico' ou 'certificado médico'.
- Police reportDizer 'boletim de ocorrência' ou 'relatório policial', dependendo do contexto.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Portuguese dialogues · All languages