Practice dialogues › Portuguese › Insurance
Health Insurance Claim Dispute
Claims Officer (speaking English) and Client (speaking Portuguese) talk through “Health Insurance Claim Dispute”. You interpret both ways — English into Portuguese, and Portuguese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for holding, Mrs. Cardoso. I've pulled up your claim for the physiotherapy visit at Bondi Junction—could you please confirm the exact date of that service for me?
Foi na quinta-feira, dia dezenove de março, senhora. Fiz a sessão de fisioterapia por causa de uma lesão no ombro.
I can see the claim was declined because you've already used ten physiotherapy sessions this year, which is the maximum allowed under your current extras cover.
Nossa, eu nem sabia que existia esse limite! Não tem mesmo nenhuma forma de eu conseguir esse reembolso?
If your GP has referred you under a chronic disease management plan, you may qualify for up to five additional sessions this year, without extra cost.
Sim, meu médico de família fez esse encaminhamento no mês passado. O que eu preciso enviar para comprovar isso?
You'll need to upload a clear copy of that GP referral letter, along with the itemised invoice from your physiotherapist at the clinic.
Está bem. Posso enviar isso pelo aplicativo do HCF, ou precisa ser por e-mail mesmo?
Please submit everything through the HCF app under 'My Claims'—we can't process documents sent by email for privacy reasons.
Entendi, vou fazer isso ainda hoje à tarde. Quanto tempo leva para eu saber o resultado?
Once we receive the referral, processing usually takes three to five business days, and you'll get a text message update.
Muito obrigada pela ajuda, vou enviar os documentos ainda hoje mesmo.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- extras coverDizer 'cobertura extra' ou 'cobertura complementar de saúde'.
- gp referralDiga 'encaminhamento do médico de família' ou 'referral do GP', mantendo GP em inglês se preferir.
- referral letterDizer 'carta de referência' ou 'carta de encaminhamento médico'.
Practise it
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Portuguese dialogues · All languages