Practice dialogues › Portuguese › Insurance
Dental Claim Rejected for Missing Itemised Invoice
Claims Officer (speaking English) and 客户 (speaking Portuguese) talk through “Dental Claim Rejected for Missing Itemised Invoice”. You interpret both ways — English into Portuguese, and Portuguese into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Mr. Ferreira, I'm calling from Bupa about the dental claim you lodged for your visit to Chatswood Dental Clinic on the fourteenth of March this year.
Oi, obrigado por ligar. Não entendi bem, doutora... eu paguei tudo lá na clínica, por que o pedido foi recusado?
The claim was rejected because the invoice you uploaded doesn't clearly show an itemised breakdown of each procedure performed during your appointment.
Ah, entendi. E o que eu preciso fazer agora para resolver isso, então?
You'll need to ask the clinic reception for an itemised tax invoice, then upload it again through the Bupa app, rather than sending it by email.
Certo, vou pedir a nota fiscal detalhada. Mas existe um prazo para eu enviar isso?
There's no strict deadline for this, but if you upload the corrected invoice before your current claim cycle closes, we can process it without delay.
Entendi, não tem problema. Vou falar com a recepção da clínica. Mas, se eles demorarem, ainda dá pra receber pelo menos parte do reembolso?
If the clinic can't reissue the invoice quickly, we may accept proof of payment instead, such as a bank statement showing the amount paid.
Tudo bem, vou levar o extrato do banco então, caso a clínica não consiga refazer a nota. Como vou saber se foi aprovado?
Once we receive the correct invoice, our team will reassess the claim carefully and let you know the outcome by phone or through the Bupa app.
Perfeito, muito obrigado pela paciência em explicar tudo isso. Vou providenciar os documentos o quanto antes.
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Portuguese dialogues · All languages