Cancelling a Credit Card Lost in the Mail
Card services officer (speaking English) and Customer (speaking Russian) talk through “Cancelling a Credit Card Lost in the Mail”. You interpret both ways — English into Russian, and Russian into English — one segment at a time, exactly as in the CCL test.
English → Русский
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL Russian practice test on naaticcl.com: 82 dialogues and 41 two-dialogue mock tests; transcripts and model answers free to read, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All Russian practice · 41 Russian mock tests · Читать на русском · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Our records show your new credit card was sent on 6 October, Ms Belova. Here at our Blacktown branch, we can check its status and mailing address.
Model answer and marking points
Согласно нашим данным, ваша новая кредитная карта была отправлена 6 октября, госпожа Белова. Здесь, в нашем отделении в Блэктауне, мы можем проверить статус карты и адрес, на который её отправили.
What an examiner checks here:
- New credit card sent
- Sent on 6 October
- Customer addressed as Ms Belova
- Bank branch in Blacktown
- Can check card status and mailing address
Easy to miss: The card was sent on 6 October; that is not its delivery date.
Прошло уже четырнадцать дней, а я её так и не получила. Я проверяла почтовый ящик каждый день, но конверта с картой нет.
Model answer and marking points
It's already been fourteen days, and I still haven't received it. I've checked my letterbox every day, but there's no envelope with the card.
What an examiner checks here:
- Fourteen days have passed
- Card still not received
- Letterbox checked every day
- No envelope containing the card
Easy to miss: Keep both the fourteen-day wait and the daily letterbox checks.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →Please tell me your complete postal address, including any unit number and postcode, so I can compare it with the address used for mailing.
Model answer and marking points
Пожалуйста, назовите ваш полный почтовый адрес, включая номер квартиры, если он есть, и почтовый индекс, чтобы я мог сравнить его с адресом, на который отправили карту.
What an examiner checks here:
- Request for complete postal address
- Include unit number if applicable
- Include postcode
- Address to be compared with mailing address
Easy to miss: The unit number and postcode are explicitly requested.
Мой адрес: квартира девять, дом сорок два, Килдэр-роуд, Блэктаун, Новый Южный Уэльс. Индекс — две тысячи сто сорок восемь. Проверьте, пожалуйста, указана ли квартира.
Model answer and marking points
My address is unit nine, forty-two Kildare Road, Blacktown, New South Wales. The postcode is two one four eight. Please check whether the unit number is included.
What an examiner checks here:
- Unit 9
- 42 Kildare Road
- Blacktown, New South Wales
- Postcode 2148
- Request to check whether unit number is included
Easy to miss: Do not confuse unit nine with street number forty-two.
The street details match, but your unit number is missing. That could explain the delivery problem, although we cannot confirm where the envelope is now.
Model answer and marking points
Улица и номер дома совпадают, но номер вашей квартиры отсутствует. Это могло бы объяснить проблему с доставкой, хотя мы не можем подтвердить, где сейчас находится конверт.
What an examiner checks here:
- Street details match
- Unit number is missing
- Missing unit number could explain delivery problem
- Cannot confirm envelope's current location
Easy to miss: The missing unit number is a possible explanation, not a confirmed cause.
Теперь понятно. Я ведь указывала квартиру, когда подавала заявление. Мне тревожно, что конверт мог попасть к кому-то другому. Можно сразу заблокировать эту карту?
Model answer and marking points
That makes sense now. I did include my unit number when I applied. I'm worried the envelope may have gone to someone else. Can you block this card straight away?
What an examiner checks here:
- Explanation now understood
- Unit number supplied when applying
- Concern envelope may have reached someone else
- question: Can the card be blocked immediately?
Easy to miss: The envelope may have reached someone else; this has not been confirmed.
We can cancel the missing card now and arrange a replacement using your corrected address. Once cancelled, the original card cannot be used, even if it arrives.
Model answer and marking points
Мы можем сейчас аннулировать пропавшую карту и заказать новую с доставкой на ваш исправленный адрес. После аннулирования старой картой нельзя будет пользоваться, даже если она придёт.
What an examiner checks here:
- Can cancel missing card now
- Can arrange replacement
- Replacement to use corrected address
- Original card unusable once cancelled
- Original remains unusable even if it arrives
Easy to miss: Cancellation makes the original card unusable even if it later arrives.
Да, пожалуйста, заблокируйте её и закажите новую. Только уточните: сам кредитный счёт останется открытым? И если на нём есть задолженность, её всё равно нужно погасить?
Model answer and marking points
Yes, please block it and order a new one. Just to clarify: will the credit account itself stay open? And if there's an outstanding balance on it, will I still need to pay it off?
What an examiner checks here:
- Requests card to be blocked
- Requests new card
- question: Will credit account itself remain open?
- question: Must any outstanding balance still be repaid?
Easy to miss: Keep the account remaining open and repayment of any balance as two separate questions.
Cancelling this card does not close your credit account or remove any amount owing. I'll also check recent activity and refer anything unfamiliar to our specialist.
Model answer and marking points
Аннулирование этой карты не закрывает ваш кредитный счёт и не списывает задолженность. Я также проверю последние операции и передам нашему специалисту на проверку всё, что вы не узнаете.
What an examiner checks here:
- Card cancellation does not close credit account
- Cancellation does not remove any amount owing
- Will check recent account activity
- Anything customer does not recognise to be referred to specialist
Easy to miss: Cancelling the card neither closes the account nor clears the debt.
Понятно. Я ещё ни разу не пользовалась этим счётом. Пожалуйста, проверьте операции. И скажите, удалось ли добавить номер квартиры в мой почтовый адрес.
Model answer and marking points
I understand. I haven't used this account at all yet. Please check the transactions. And let me know whether you've managed to add the unit number to my postal address.
What an examiner checks here:
- Customer understands
- Account has never been used by customer
- Requests transaction check
- question: Has unit number been added to postal address?
Easy to miss: The customer says she has never used the account, not merely the missing card.
There are no transactions showing. I've added unit nine to your address and cancelled the missing card. Please confirm the corrected address before I order your replacement.
Model answer and marking points
Никаких операций не отображается. Я добавил квартиру девять в ваш адрес и аннулировал пропавшую карту. Пожалуйста, подтвердите исправленный адрес, прежде чем я закажу вам новую карту.
What an examiner checks here:
- No transactions showing
- Unit 9 added to address
- Missing card cancelled
- Request to confirm corrected address
- Address confirmation required before ordering replacement
Easy to miss: The missing card has been cancelled, but the replacement has not yet been ordered.
Подтверждаю: квартира девять, дом сорок два, Килдэр-роуд, Блэктаун, Новый Южный Уэльс, индекс две тысячи сто сорок восемь. Всё верно, заказывайте новую карту. Спасибо, теперь я спокойна.
Model answer and marking points
I confirm: unit nine, forty-two Kildare Road, Blacktown, New South Wales, postcode two one four eight. That's all correct. Please go ahead and order the new card. Thank you, I feel reassured now.
What an examiner checks here:
- Confirms unit 9
- Confirms 42 Kildare Road
- Confirms Blacktown, New South Wales
- Confirms postcode 2148
- Confirms details correct and authorises new card order
- Thanks staff and now feels reassured
Easy to miss: Preserve the full confirmed address, including the unit number and postcode.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first two full dialogues are marked free.
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Russian dialogues · All languages